Add office photos
All Filters
491 Microland Jobs
Associate Lead - Service Management
Microland
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Manager roles with real interview advice
People are getting interviews at Microland through
People are getting interviews through
(based on 89 Microland interviews)
Job Portal
Referral
Campus Placement
Walkin
Company Website
Recruitment Consultant
50%
13%
10%
4%
2%
2%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Microland are saying
Rating based on 1 Service Manager
review
Anonymous · Service Delivery
in Bangalore / Bengaluru, Karnataka
Likes
Microland is a good place to grow if you are skilled.
Dislikes
Language politics can be obvious and upper management can be quite vindictive
Read 1 reviewService Manager salary at Microland
reported by
4
employees
with 4-8
years exp.
₹5.2
L/yr - ₹18.1
L/yr
35%
more
than the average Service Manager Salary in India
View more details
What Microland employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
Compare Microland with
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
TCS
Compare
Infosys
Compare
LTIMindtree
Compare
L&T Technology Services
Compare
Cyient
Compare
Persistent Systems
Compare
Mphasis
Compare
3i Infotech
Compare
Sify Technologies
Compare
NeoSOFT
Compare
Newgen Software Technologies
Compare
Clover Infotech
Compare
Sonata Software
Compare
Happiest Minds Technologies
Compare
Prodapt
Compare
Test Yantra Software Solutions
Compare
Mastek
Compare
Similar Jobs for you
Microland Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Associate Technical Architect - Network & Security (NS1)
3-5 Yrs
Bangalore / Bengaluru
Senior Technical Specialist - Endpoint Management
3-5 Yrs
Bangalore / Bengaluru
Share an Interview