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245 Merkle Science Jobs

Lead Platform Administrator

6-11 years

Bangalore / Bengaluru

1 vacancy

Lead Platform Administrator

Merkle Science

posted 1d ago

Job Description

The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.
 
Job Description:
  • Responsible for leading a team, administrating the Salesforce implementation to support a global user base
  • Offer L2 support for the Salesforce platform . Guide junior platform administrators
  • Support user queries and Training about new functionalities launched every month by development team.
  • Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
  • Manage the data migrations and data loading request for Salesforce.
  • Support of the Salesforce integration with other applications and downstream systems
  • Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
  • Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
  • Stay up to date with new Salesforce releases and evaluate new features for implementation.
  • Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
  • Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!
Skills and Experience -
  • Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration | Salesforce DX
  • Salesforce Administrator , Advanced Administrator, Salesforce A pp Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must .
  • Must have 6 years of experience working as a Salesforce Administrator .
  • Must have 3 years leading teams ex perience.
  • Strong problem-solving skills, data and software applications
  • High energy and passion for the job with a can-do attitude
  • Ability to lead a team of platform administrators and work on own
  • Must be a self-starter and willing to get stuck in
  • Strong organizational skills and resourcefulness
  • Proven ability to deliver on commitments
  • Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
  • Exposure to JIRA or Azure Devops
  • Nice to have - Additional Salesforce certifications, eg Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
  • Experience within a large, global organisation would be advantageous

Employment Type: Full Time, Permanent

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Merkle Science Benefits

Free Transport
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