Sales Executive

Customer Engagement & Consultation:

• Greet customers with a friendly and professional demeanor, providing an

exceptional experience from entry to exit.

• Understand customer needs and provide personalized recommendations on

Apple products and services, such as iPhones, MacBooks, Apple Watches, and

accessories.

• Assist customers in setting up their new devices, transferring data, and

providing basic troubleshooting guidance.

• Product Knowledge & Sales:

• Stay up to date with the latest Apple products, features, and software updates.
• Engage customers with demonstrations of Apple products, showcasing their

unique features and capabilities.

• Achieve and exceed sales targets by offering tailored solutions and upselling

Apple products, services (e.g., AppleCare, iCloud, Apple Music), and

accessories.

• Customer Education & Support:

• Educate customers on Apple services, including iCloud, Apple Music, and

AppleCare protection plans.

• Provide hands-on demonstrations to customers and ensure they are

comfortable using their new Apple devices.

• Answer any questions about product functionality, features, and benefits to

ensure customers make informed purchasing decisions.

• In-Store Experience:

• Maintain a clean, organized, and inviting store environment.
• Assist with visual merchandising to ensure that products are displayed

according to Apples standards.

• Participate in promotional events and seasonal campaigns to enhance the

store’s customer engagement and drive sales.

• Team Collaboration & Performance:

• Collaborate with fellow team members to ensure the store runs smoothly and

efficiently.

• Share knowledge and expertise with colleagues to support team growth and

enhance the customer experience.

• Actively participate in team meetings, training sessions, and product

knowledge workshops.

• Customer Follow-Up & Relationship Building:

• Build lasting relationships with customers through follow-up calls, emails, or

store visits to ensure satisfaction and repeat business.

• Assist with troubleshooting customer concerns, resolving issues with products,

or facilitating exchanges or returns as necessary.Role & responsibilities