Meragi - Operations Head - P&L (4-10 yrs)

About Meragi:

Meragi is a fast-growing startup revolutionizing India's $50 billion wedding industry. As a tech-enabled wedding services provider, we simplify and elevate the wedding planning experience with cutting-edge solutions that ensure seamless execution and high-quality fulfillment.

We are looking for an Operations Head to lead our Bangalore operations, driving both operational excellence and business growth. This role requires a strategic leader who can oversee end-to-end execution, customer satisfaction (CSAT), and P&L management, while scaling operations across multiple cities and categories.

Key Responsibilities:

- Drive business growth by improving conversion rates, optimizing execution processes, and scaling operations.

- Own P&L and CSAT for the category across regions, ensuring profitability and customer excellence.

- Lead, train, and mentor large cross-functional teams, fostering a high-performance culture.

- Develop and implement scalable processes to streamline execution and enhance service delivery.

- Oversee event execution, logistics, vendor management, and operational efficiencies to ensure seamless fulfillment.

- Collaborate with internal teams to drive synergy and execution quality.

- Analyze and track key performance metrics, identifying actionable insights to improve conversion rates, efficiency, and customer experience.

- Develop a long-term operational strategy, ensuring continuous innovation and scalability.

Requirements:

- 5 years of experience in operations or business leadership, preferably in a fast-paced environment.

- Strong P&L ownership and ability to drive business growth.

- Experience managing large teams and multi-city operations.

- Excellent leadership, communication, and problem-solving skills.

- Ability to work in a high-pressure, fast-moving environment.