Assistant Manager / Manager - Accommodation

The Manager - Accommodation is responsible for managing and coordinating all aspects of accommodation services within the organization. This role ensures that all accommodation arrangements meet the company?s quality standards, are cost-effective, and meet the needs of the clients, employees, or residents. The manager will oversee the booking process, monitor accommodation quality, maintain relationships with suppliers or service providers, and handle any related operational tasks to ensure a seamless experience for all stakeholders.

Key Responsibilities:

• Accommodation Management:

  • Oversee the accommodation facilities, ensuring that all rooms or housing units meet organizational standards of quality and safety.
  • Coordinate booking systems, reservations, and allocation of accommodation based on client or employee needs.
  • Handle requests for accommodation, ensuring a smooth check-in and check-out process.
  • Ensure the accommodation is well-maintained, with regular inspections for cleanliness, safety, and comfort.
  • Collaborate with housekeeping and maintenance teams to ensure that all issues are promptly addressed.

• Customer Service and Client Liaison:

  • Provide excellent customer service to residents, employees, or clients requiring accommodation, ensuring their needs are met during their stay.
  • Address and resolve any accommodation-related issues or complaints in a timely and professional manner.
  • Liaise with clients or external guests to ensure that their accommodation preferences are met.
  • Offer personalized recommendations to enhance guests' or employees' experience, including local services and amenities.

• Vendor and Supplier Management:

  • Develop and maintain strong relationships with accommodation service providers, landlords, property managers, and external vendors.
  • Negotiate contracts, rates, and terms with accommodation providers to ensure cost-effective and high-quality options.
  • Oversee the procurement and management of supplies and amenities related to accommodation.
  • Ensure compliance with any legal or contractual obligations related to accommodation services.

• Budgeting and Cost Control:

  • Manage the accommodation budget, ensuring that all expenditures are within the allocated budget.
  • Track accommodation-related expenses, including room rates, maintenance, supplies, and operational costs.
  • Look for opportunities to reduce costs while maintaining high standards of service and quality.
  • Prepare financial reports and forecasts related to accommodation services.

• Operational Oversight and Coordination:

  • Ensure the smooth and efficient day-to-day operation of accommodation facilities.
  • Monitor room availability, occupancy rates, and other relevant metrics.
  • Oversee the coordination of transportation or shuttle services for clients, if applicable.
  • Ensure that all regulatory, health, safety, and security standards are met in accommodation facilities.

• Reporting and Documentation:

  • Maintain accurate records of accommodation bookings, payments, and occupancy data.
  • Prepare regular reports on accommodation utilization, client satisfaction, and any other relevant performance metrics.
  • Ensure that all documentation related to accommodation, such as contracts, agreements, and invoices, is accurate and up to date.

• Team Management:

  • Manage and supervise accommodation staff, including housekeepers, front desk personnel, and maintenance staff.
  • Provide training, mentorship, and support to staff to ensure high service standards and efficiency.
  • Schedule staff shifts and ensure sufficient coverage for the accommodation facilities.

• Health & Safety Compliance:

  • Ensure that all accommodation facilities comply with health and safety regulations, including fire safety, cleanliness, and sanitation.
  • Conduct regular inspections of the accommodation to identify any risks or safety hazards.
  • Implement and monitor safety procedures to ensure the well-being of clients or employees during their stay.