Senior UI/UX Designer

A Day in the Life Our IT User Experience Research & Design Team uses human-centered research and design techniques to partner with stakeholders in creating consistent, usable and accessible technology solutions for Medtronic employees, customers, patients and partners. As part of the Enterprise Architecture team, we help establish standards for UX and UI, facilitate workshops to shape solutions, understand the opportunity space, and provide internal consultative expertise to ensure both custom and SaaS solutions are as user-friendly as possible.

• Creates and refines designs for products and services focused on user interfaces and user experience.
• Considers technology, platforms, and architecture while applying human-centered techniques in design approaches.
• Engages in generative design research and the translation of user/customer needs into design concepts.
• Collaborates with multi-disciplinary teams and facilitates working sessions, brainstorming, design reviews and collaborative design meetings.
• Documents design language and user interface design.

Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others work product. Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. The Senior UX/UI Designer (Experience Architect) will work with end users, stakeholders and development teams to design user experiences and user interfaces for applications. This individual will work on complex, transactional, responsive web-based and mobile systems as part of a shared services organization in Information Technology. These applications often have a high profile within the company because they support all business units and geographies. The Senior UX/UI Designer (Experience Architect) will be responsible for guiding user experience design activities on multiple projects, and will:

• Drive UX strategy with product and project teams
• Facilitate stakeholder engagement as part of a human-centered design process
• Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers.
• Responsible for human-centered research and gathering insights on user behavior
• Create personas and end-user journey maps
• Translate business and user needs and technology constraints into solution concepts that are meaningful, easy to use, and engaging.
• Create storyboards, prototypes, and interface mockups to demonstrate product design ideas.
• Bring complex data products to life through maps, dashboards and infographics.
• Establish design patterns and apply UX best practices and approaches to products, services & user interfaces.
• Document product specifications, including accessibility requirements.
• Help drive user research and assessments for the projects that fall into UX criteria
• Lead the efforts to develop measurable UX KPIs for key projects.

The Senior UX/UI Designer (Experience Architect) will be expected to:

• Work effectively with distributed teams, on- and off-shore team members, and third-party partners.
• Enable and facilitate remote collaboration sessions and workshops using video conferencing and virtual whiteboarding tools.
• Document the final user interface design in a format that is useful to various members of the development team, and consistent with Medtronic s internal project documentation standards.
• Work effectively under the guidance of a UX lead, or work independently, depending on the project.
• Operate comfortably in iterative and waterfall methodologies.
• Provide UX consultation and guidance to project sponsors and implementation teams.
• Understand usability heuristics and crafting of effective usability requirements, and evaluate and provide heuristic assessment of user interfaces.
• Communicate effectively (verbally and in writing) with all levels and roles in the organization.
• Understand and demonstrate the ability to work in a highly-regulated industry.
• Effectively facilitate working sessions, design reviews and collaborative design meetings.
• Possess strong knowledge of web-based application design, including responsive and adaptive methods.
• Conduct user research, including usability testing.
• Remain current with internal quality training and regulatory requirements.

Required Knowledge and Experience

• Requires a Bachelors Degree in Engineering, MCA, or MSc, Overall 8+ years of IT experience and a minimum of 5 years of relevant experience.

The right candidate will have experience with the following:

• A full range of human-centered research and design techniques, including research methods, personas, journey maps, site mapping, user flows, card sorting, tree studies, interaction design using wireframes, prototyping (low- and high-fidelity) and usability testing.
• Expert prototyping skills using Axure and Figma.
• Creating and conducting usability tests and other user experience verification methods; experience with System Usability Scale.
• Miro or Murally for virtual whiteboarding and collaboration.
• Using and/or creating design style guides or design systems.
• Working collaboratively with development teams.
• Design of highly transactional websites or web-based applications. Design of native mobile applications is a plus.
• UI Design Documentation and experience writing interface design specifications.
• Global teams and systems, including non-English user interfaces.
• Visio or other flow mapping tools.
• Facility with Zoom or Teams for remote collaboration.
• Business tools, including Word, Excel, Outlook.

PREFERRED QUALIFICATIONS

• Previous Medtronic experience.
• IT Experience desired.
• Mobile design experience including knowledge of iOS screen controls, application flow and design best practices is a plus.
• A desire for continuous learning.
• Willingness to experiment and iterate.
• Experience conducting usability tests.
• Ability to facilitate a collaborative design process, demonstrating developed interaction skills (facilitation, instruction, presentation, interviewing, meetings) .
• Ability to create and manipulate graphic design elements for mobile and web-based applications.
• Experience participating on Agile (or other iterative methodologies) development teams as the individual who is accountable for the user interface design .
• Broad business knowledge and experience .
• Broad knowledge of mobile and web application development technologies.
• Excellent communication skills (oral, business writing, and listening).

Benefits & Compensation About Medtronic