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Medline Industries

Compare

4.1

based on 236 Reviews

81 Medline Industries Jobs

Senior Associate Support Analyst

Medline Healthcare Industries

4.1

based on 236 Reviews

2-5 years

Pune

1 vacancy

Senior Associate Support Analyst

Medline Industries

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics SCM Healthcare Information Technology Warehouse Management Analytical Chemistry

+ 4 more

Job Description

Sr Associate Support Analyst( Logistics) About Medline:Medline is Americas largest national manufacturer and distributor of healthcare supplies and services
Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items, and is one of the largest textile lines in the industry
With 20 manufacturing sites across North America, over 25 joint ventures manufacturing plants worldwide, and 45 distribution centers in North America and 50 worldwide, Medline posted $ 20
1+ billion in saleslast year
Medline ranked #16 in Forbes 2021 list of America s largest private companies and ranked#9in the world s largest medical device companies by MDO based on 2019 Revenues
Medline Industries India PvtLtd
Is engaged in providing offshore business support services to Medline Industries Inc
& its global associate companies in the area of Information Technology, Finance & Business Processes Management
Medline Industries India Private Limited was set up in 2010 in Pune, India
Today, we are a proud team of over 1400+ associates supporting Medline s healthcare vision across the USA, Europe & other international regions
Why join Medline: Direct, full-time employment in a large, stable, rapidly growing, and yet profitable company
No ill effects of recent downturn/recession
First-rate compensation and benefits package
Genuine individual growth potential in this new establishment
Open door and highly ethical work culture, with due accountability
Required skills: Experience of at least 2-3 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps - preferably in the SCM, Logistics, and Warehouse management domain areas Should demonstrate a strong understanding of the Functional, Process, and Data flow for the supported systems Should have experience in developing documentation from the systems and functional perspective Experience in Data collation and root cause analysis of the support issues faced Should be skilled in the usage of support tools like SQL Developer, Putty Strong verbal and written English communication skills High learning agility
The position will often require learning new business processes and systems Strong Analytical skillsets Good grasp and experience in writing SQL Queries in support activities Working Hours: Should be open to Rotational Shift
Never in Night Shifts
Desired Skills: Understanding of the warehouse management domain Experience in established WMS products like Red Prairie, Manhattan, SAP EWM Manual test planning and execution experienceLII Responsibilities: Primarily responsible for providing L1, L2, and L3 software and hardware support for Medline s logistics systems which include Warehouse Management, Transportation Management and Labor Management systems Diagnose and resolve problems using documented procedures and checklists (where available) in the performance of most responsibilities
Understand team and department service level agreements and follow team guidelines and procedures to manage open issues efficiently to help ensure these service levels are achieved
Provide technical advice, guidance, and informal training to users on hardware and applications
Document reported issues in the system support log
Investigate re-occurring issues and develop solutions
The role is for a solution provider
The candidate should be a problem solver and able to communicate verbally and or in writing the details of the problem and the proposed solution
Escalate higher-tier problems to appropriate team members or managers
Ensure that all escalated issues have been thoroughly researched and compared against the team s knowledge database before escalation
Utilize knowledge database and call tracking database to enhance the quality and consistency of problem resolutions
Create and publish knowledge-based articles to assist others in the diagnosis and resolution of specific issues
Consider business processes and system interaction when creating this documentation
Determine the proper delivery method for this communication: eg
formal training, distribution of soft copy documents, etc
Work with I/S training staff as necessary to ensure departmental consistency
As per the Support Roster should be ready to work on all weekdays - though the number of total working hrs
in a week will be limited to 45 hrs

Employment Type: Full Time, Permanent

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(based on 24 Medline Industries interviews)

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41%

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13%

25% candidates got the interview through other sources.

High Confidence

What people at Medline Industries are saying

3.0

Rating based on 1 Associate Support Analyst review

Anonymous · Operations Support in Pune

Likes

Good food good work

Dislikes

Manager stress is more. Manager does partiality between the employees. If we are working then why we worked on it and if we are not working the why not working.

Read 1 review