Phasorz Technologies - Operations Manager (4-10 yrs)

Job Summary:

Manager of Order Management in the In-Clinic Doctor Consultation at MediBuddy, you will be responsible for overseeing the efficient coordination and delivery of doctor consultations with providers with customers . You will lead a team of order management specialists, ensuring the smooth scheduling of appointments, effective patient flow, and seamless communication between patients and healthcare providers. Your role will involve optimizing order management processes, enhancing operational efficiency, and fostering positive patient experience throughout the consultation journey.

Key Responsibilities:
1. Supervise and mentor a team of order management specialists responsible for scheduling and coordinating in-clinic doctor consultations, providing guidance, support, and performance feedback as needed.

2. Oversee the end-to-end order management process, including appointment scheduling, patient check-in, consultation room preparation, and post-consultation follow-up, ensuring adherence to established protocols and service level agreements (SLAs).

3. Collaborate with healthcare providers, administrative staff, and other departmental leaders to optimize clinic workflows, streamline processes, and improve the overall efficiency of in-clinic doctor consultation services.

4. Develop and implement standard operating procedures (SOPs) for order management in the In-Clinic Doctor Consultation Department, ensuring consistency, accuracy, and ability to write sales pitches to the customers and drive utilization in wallets.

5. Monitor key performance indicators (KPIs) and metrics related to order processing, patient flow, and customer satisfaction, identifying trends, analyzing root causes of issues, and implementing corrective actions as needed.

6. Serve as a point of escalation for complex order management issues, patient inquiries, or operational challenges, providing timely resolution and maintaining a high level of service delivery.

7. Conduct regular audits of order data, patient records, and consultation notes to ensure completeness, accuracy, and data integrity, collaborating with relevant stakeholders to address discrepancies and gaps.

8. Facilitate communication between patients and healthcare providers during consultations, ensuring patients feel informed, comfortable, and valued throughout their clinic visit.

9. Collaborate with the training and development team to provide ongoing education, training, and professional development opportunities for order management specialists, ensuring continuous improvement and growth.

10. Participate in departmental meetings, cross-functional projects, and strategic initiatives aimed at enhancing the quality, efficiency, and effectiveness of in-clinic doctor consultation services.

11. Stay informed about industry trends, emerging technologies, and best practices in order management, applying knowledge to drive innovation and improvement in departmental operations.

Qualifications:

- Bachelor's degree in healthcare , business management, or a related field is preferred.

- Minimum 2 of experience in order management, customer service, in a supervisory or Managerial Role.

- Strong understanding of medical terminology, healthcare procedures, and clinical workflows related to in-clinic doctor consultations.

- Excellent Team leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.

- Exceptional analytical abilities with Excel and sql proficiency, with a keen attention to detail and a track record of driving process improvements and operational efficiencies.

- Effective communication and interpersonal skills, with the ability to collaborate cross functionally and build relationships with internal and external stakeholders.

- Problem-solving mindset with the ability to navigate complex situations and make data-driven decisions to achieve business objectives.

- Commitment to delivering exceptional service and ensuring a positive patient experience throughout the in-clinic doctor consultation process.