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9 McLaren Strategic Ventures Jobs

ETO & Vendor Management- MOCC Agent

1-5 years

Bangalore / Bengaluru

1 vacancy

ETO & Vendor Management- MOCC Agent

McLaren Strategic Ventures

posted 5mon ago

Job Description

  • Work as a service desk analyst to process multimedia requests such as Audio and Video Conferences/events.
  • Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
  • Communicate effectively with a diverse group of clients.
  • Set up, monitor and manage audio video conferences remotely and onsite.
  • Process email and ticket requests efficiently and in a timely manner.
  • Act as an audio conference operator for high profile Operator Assisted calls.
  • Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
  • Coordinate preventative maintenance and troubleshooting for AV infrastructure

Basic Qualifications

  • Strong verbal and written communication skills.
  • Strong analytical skills and quality conscious.
  • Ability to adapt to new programs and applications.
  • Technically strong on the Audio and Video equipment technology.
  • Experience of working in a hands onrole with Audio Visual products and Cloud Conferencing (Zoom).
  • Works we'll under pressure.
  • Portrays the highest level of professionalism.
  • Accurately document instances of hardware failure, repair, installation, upgrade and removal.
  • Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented.
  • Works we'll within a team and with clients at all levels.
  • Complies with given standards, policies and procedures.

Preferred Qualifications

  • The use of software based web application programs such as Zoom, WebEx, Teams, and Service Now.
  • Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.

Employment Type: Full Time, Permanent

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What people at McLaren Strategic Ventures are saying

What McLaren Strategic Ventures employees are saying about work life

based on 19 employees
60%
89%
90%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

McLaren Strategic Ventures Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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