Business Development & Account Manager (3-6 yrs)

We are seeking a dynamic and results-driven Business Development & Account Manager with a strong technical background to join our start-up client's team.

The ideal candidate will have experience in business development and account management within the airlines/aviation industries.

This role offers the opportunity to manage international accounts, leverage technical expertise, and work closely with clients to deliver exceptional solutions.

Roles and Responsibilities:

Business Development:

- Identify and explore new business opportunities in IT/TTLH sectors.

- Build and maintain strong relationships with potential and existing clients.

- Develop and execute strategies to achieve sales targets and expand the customer base.

- Conduct market research to identify growth opportunities and stay updated with industry trends.

Account Management:

- Manage and nurture relationships with key clients, ensuring high levels of satisfaction.

- Serve as the primary point of contact for client communications.

- Conduct regular account reviews to address client needs and improve services.

- Handle escalations and resolve client issues effectively.

Technical & International Exposure:

- Utilize technical knowledge to provide tailored solutions to client requirements.

- Manage international accounts, adapting to diverse cultural and business practices.

- Collaborate with cross-functional teams to deliver seamless client experiences.

Data Analysis & Reporting:

- Analyze sales and account performance data to inform strategic decisions.

- Prepare detailed reports and presentations for internal and client stakeholders.

- Conduct financial analysis to forecast and track revenue and profit margins.

Sales & CRM Tools:

- Manage sales pipelines and client interactions using CRM tools (e.g, Salesforce, HubSpot, Zoho CRM).

- Implement email marketing strategies using tools like Mailchimp or SendGrid.

Document & Feedback Management:

- Organize client-related documents using platforms like Google Workspace or SharePoint.

- Gather and analyze client feedback using tools like SurveyMonkey or Qualtrics to enhance service delivery.

Skills and Qualifications Required:

- Proven experience in business development and account management within the airlines or aviation industries.

- Strong communication and presentation skills, with the ability to influence and build trust.

- Risk-taking ability to drive new business initiatives and handle complex client scenarios.

- Technical background, with the ability to understand and explain technical solutions to clients.

- Experience in managing international accounts and adapting to global business dynamics.

- Proficiency in data and financial analysis, and reporting.

- Hands-on experience with CRM tools, email marketing platforms, and document management systems.

- Ability to gather and analyze client feedback to drive continuous improvement.

Educational Qualification:

Preferred: B.Tech in a relevant field.

Mandatory: Bachelor's/Master's degree in Business, Marketing, or related fields