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Lead Analyst, Advanced Support (IT)
2-5 years
Hyderabad / Secunderabad
1 vacancy
Lead Analyst, Advanced Support (IT)
Maxeon Solar Technologies
posted 4mon ago
Job Role Insights
Key skills for the job
Job Description
- Level 2 Support - resolve incidents, handle service requests, and provide technical assistance.
- Knowledge Base Management - creates and updates technical procedures for level 1 and 2 support.
- Explains technical terms and resolution to Level 1 support.
- Performs root cause analysis and communicate findings and recommendations to level 3 support.
- Continuous Improvement - strive for better service delivery through process enhancements.
- Escalation Handling - address escalations promptly and follow up as needed.
- Provide timely daily reports on resolved and pending issues about Service Level Agreement (SLA)
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
Read full job descriptionCompare Maxeon Solar Technologies with
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