Add office photos
Engaged Employer
i
This company page is being actively managed by
Max Life Insurance Team. If you also belong to the team, you
can get access from
here
Max Life Insurance
Compare
All Filters
293 Max Life Insurance Jobs
Chief Manager - Market Conduct & Customer Obsession
10-15 years
Gurgaon / Gurugram
1 vacancy
Chief Manager - Market Conduct & Customer Obsession
Max Life Insurance
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Proactively identify and deploy corrective/preventive measures to improve persistency across different cohorts not limited to seller segment, line of business, Ticket size.etc
- Do analysis on persistency and create dashboard
- Track ECS/ENACH adoption for cases during issuance and where customer deactivates the existing ECS
- Act as bridge between field and HO by collaborating with the central persistency team and call centre teams to improve collections
FREELOOK CANCELLATION
- Ensure real time update to field distribution on each FLC cases.
- End to End traction and closure on FLC request by distribution team.
- Co-ordinate with Customer Service team and sales team to provide faster resolution on customer query/services and ensure retention
- Focus on customer retention and highlight bottom performing sales units/Cluster/Zone.
- Detailed RCA with monthly dashboard to prevent FLC
GRIEVANCE
- Ensure closure (customer retention/final decision) by filed distribution within 48 hrs of the complaint received.
- Co-ordinate with Customer Service team and sales team to provide faster resolution on each of the customer grievance ensure retention.
- Focus on customer retention and highlight sales units/Cluster/Zone contributing highest to mis-selling complaints
- Detailed RCA with monthly dashboard to prevent Grievance
MEASURE OF SUCCESS
- Persistency plan achievement and dash boarding
- FLC retention & FLC IR plan achievement for the channel
- Timely delivery/reporting of dashboard/MIS s and field query resolution with in TAT.
KEY COMPETENCIES
- Sound knowledge of life insurance/banking operations model and specifically operations processes such as persistency, FLC/grievance handling etc.
- Good analytical and presentation skills.
- Sound knowledge of excel and PPT.
- Effectiveness in planning and organizing activities.
- Intra organization skills Ability to work together with all stakeholder involved, flexibility in taking feedback and modifying approach.
- Good in alignment building with internal and external stakeholders (banca partners)
- Good in problem solving skills.
KEY RESPONSIBILITIES
PERSISTENCY MANAGEMENT
- Proactively identify and deploy corrective/preventive measures to improve persistency across different cohorts not limited to seller segment, line of business, Ticket size.etc
- Do analysis on persistency and create dashboard
- Track ECS/ENACH adoption for cases during issuance and where customer deactivates the existing ECS
- Act as bridge between field and HO by collaborating with the central persistency team and call centre teams to improve collections
FREELOOK CANCELLATION
- Ensure real time update to field distribution on each FLC cases.
- End to End traction and closure on FLC request by distribution team.
- Co-ordinate with Customer Service team and sales team to provide faster resolution on customer query/services and ensure retention
- Focus on customer retention and highlight bottom performing sales units/Cluster/Zone.
- Detailed RCA with monthly dashboard to prevent FLC
GRIEVANCE
- Ensure closure (customer retention/final decision) by filed distribution within 48 hrs of the complaint received.
- Co-ordinate with Customer Service team and sales team to provide faster resolution on each of the customer grievance ensure retention.
- Focus on customer retention and highlight sales units/Cluster/Zone contributing highest to mis-selling complaints
- Detailed RCA with monthly dashboard to prevent Grievance
MEASURE OF SUCCESS
- Persistency plan achievement and dash boarding
- FLC retention & FLC IR plan achievement for the channel
- Timely delivery/reporting of dashboard/MIS s and field query resolution with in TAT.
KEY COMPETENCIES
- Sound knowledge of life insurance/banking operations model and specifically operations processes such as persistency, FLC/grievance handling etc.
- Good analytical and presentation skills.
- Sound knowledge of excel and PPT.
- Effectiveness in planning and organizing activities.
- Intra organization skills Ability to work together with all stakeholder involved, flexibility in taking feedback and modifying approach.
- Good in alignment building with internal and external stakeholders (banca partners)
- Good in problem solving skills.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Chief Manager roles with real interview advice
People are getting interviews at Max Life Insurance through
People are getting interviews through
(based on 199 Max Life Insurance interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
Company Website
Campus Placement
30%
25%
9%
5%
3%
2%
26% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Max Life Insurance are saying
Rating based on 15 Chief Manager
reviews
Anonymous · Finance
in Gurgaon / Gurugram
Likes
Timely payment
Dislikes
High politics and bad senior management
Read 15 reviewsChief Manager salary at Max Life Insurance
reported by
129
employees
with 13-20
years exp.
₹11.9
L/yr - ₹42
L/yr
8%
more
than the average Chief Manager Salary in India
View more details
What Max Life Insurance employees are saying about work life
based on 5.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
Compare Max Life Insurance with
ICICI Prudential Life Insurance
Compare
HDFC Life
Compare
SBI Life Insurance Company
Compare
Bajaj Allianz Life Insurance
Compare
Kotak Mahindara Life Insurance
Compare
Reliance Nippon Life Insurance
Compare
Tata AIA Life Insurance
Compare
PNB MetLife
Compare
Life Insurance Corporation of India
Compare
ICICI Lombard General Insurance Company
Compare
HDFC Ergo General Insurance
Compare
Cholamandalam MS General Insurance
Compare
Gallagher
Compare
Care Health Insurance
Compare
Star Health & Allied Insurance
Compare
SBI General Insurance
Compare
Shriram Life Insurance
Compare
Aviva Life Insurance India
Compare
Royal Sundaram General Insurance
Compare
ManipalCigna Health Insurance
Compare
Chief Manager - Market Conduct & Customer Obsession
10-15 Yrs
Gurgaon / Gurugram
Share an Interview