Product Architect - SaaS Platform (17-22 yrs)

About Matellio :

We serve global clientele coming from diverse industry verticals, striving to help them capitalize on the digital revolution by bringing their products to global marketplaces. Our skills and expertise have been recognized by global leaders, including Clutch.co, App Futura, DesignRush, Scrum Alliance, and more. Additionally, we pride in holding a partnership with pioneers like Siemens MindSphere, Arizona Technology Council, GE Digital Alliance, Google Cloud, and HPE.

Profile : Product Architect

Location : Remote

Roles and Responsibilities :

Solution & Technical Architecture :

- Own and define the end-to-end solution architecture for the AI-driven conversational analytics SaaS platform.

- Architect and oversee the integration of speech-to-text, transcription, redaction, and translation services for voice and text data.

- Define API structures, data pipelines, and workflows for real-time and batch processing of call data.

- Lead the selection and implementation of AI/ML models for sentiment analysis, compliance checks, and root cause analysis, among other use cases.

- Design and implement customizable AI models that allow customers to train models on industry-specific terminology (e.g., finance, healthcare, home insurance, etc.).

- Evaluate and implement large language models (LLMs) for smart summarization of conversations and recommended next steps.

- Architect solutions that support real-time AI inference and batch processing for large-scale conversational analytics.

- Establish and maintain best practices for multi-tenant SaaS architecture, data isolation, and regulatory compliance.

- Ensure scalability, security, and high availability of the platform.

Development Oversight & Technical Guidance :

- Provide hands-on technical leadership to offshore development teams, ensuring alignment with architectural design.

- Conduct code reviews, performance evaluations, and architectural assessments to drive continuous improvement.

Industry & Domain Expertise :

- Design solutions that align with call center workflows, supporting both inbound support and outbound engagement.

- Ensure seamless integration with leading contact center platforms such as Amazon Connect, Twilio, Genesys, Avaya, Five9, NICE CXone, or TalkDesk.

Key Qualifications :

Technical Expertise :

- 10+ years in software architecture, with 5+ years in SaaS-based AI/ML solutions.

- Proven experience with NLP, speech-to-text, transcription, and compliance analytics.

- Hands-on expertise with AWS AI/ML services, including Amazon Transcribe, Contact Lens, Comprehend, Polly, and Translate.

- Strong experience with Python, Java, or Node.js for AI/ML and data processing.

- Familiarity with modern call center platforms such as Amazon Connect, Genesys, Avaya, Twilio, Five9, NICE CXone, etc.

- Candidates with experience in conversational analytics solutions such as CallMiner, Verint Systems, TalkDesk, NICE CXone, Observe.ai, or Uniphore are highly preferred.

Certifications & Preferred Skills :

- AWS Certified Solutions Architect (Highly Desirable).

- Experience designing multi-tenant SaaS solutions with best practices for data privacy & security.

What We Offer :

- Opportunity to shape a next-gen AI-driven SaaS product from the ground up.

- Leadership role with ownership over technical decisions and strategy.

- Remote-friendly position (US, India, or South Africa preferred).

- Access to cutting-edge AI/ML technologies and cloud platforms.

- Competitive compensation package.