Senior Technical Program Manager, Cross Border Services

We are looking for a passionate, innovative and experienced engineers with a proven track record in leading the evolution of software products and their implementation in various markets - comfortable both working hands-on as well as guiding and mentoring a team of engineers and critically always challenging the status quo and pushing and driving the technology roadmap to ensure that the solutions leverage technology to the maximum extent

Role :
What s it all about and what do we expect you to do day to day

- Exhibits the behaviours of Lean Management and help multiple teams embrace agile process of Scrum, Kanban and Extreme Programming.
- Support multiple teams with implementation of agile rules - rules of scrum, build in quality and limiting work in progress.
- Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity.
- Enable cadence and Synchronization across multiple teams so the individual team s backlogs and solutions are understood, resolved, and integrated.
- Close collaboration with the product management to keep the backlog healthy, groomed and purged.
- Organizes and accelerates a group of related product engineering backlog items or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
- Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
- Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
- Looked to as first point of contact for your team or area. and maintains the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times. Maintains backlogs as always on information radiators on batch size and flow of work.
- Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently and independently represent team s services.
- Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
- Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the epic in motion or able to get the entropy out and start the agile ceremonies for a calm and predictable delivery pattern
- Transform raw thoughts into clear and concise communications/instructions to the teams through backlog grooming. Can communicate with confidence 3+ levels up using transparent backlog.
- May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and backlogs roadmaps identifying opportunities to be faster, better and cheaper.
- Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

About You :
- Expert with agile deliver using Lean Product management, Lean Management and DevOps practices.
- Run and manage agile process - grooming, planning, prioritization and retrospectives.
- Anticipate bottlenecks, risk and dependencies. Adequately using agile practice to unblock, ROAM Risks and eliminate dependencies to create flow of work.
- Determine if success metrics are in place and if not, you work to define them
- Recognize discordant views and take part in constructive dialog to resolve them
- Continuously assess product development life cycle and software development lifecycle to improve concurrent project delivery.
- Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
- Experienced in agile and modern SDLC practices (Scrum/Kanban/Continuous Delivery/DevOps/Quality engineering) and the delivery situations they are used for
- Has skills to conduct product demos and co-ordinate with product owners to drive product acceptance signoffs
- Have software engineering or product management experience and background