Lead Content Strategy Analyst

Work with cross -functional teams and multiple Business/Product Owners to create original content and update existing technical content
Accountable for the successful completion of multiple high-quality projects within the technical writing function
Ensure updates are made to content in accordance to the CSD writing standards
Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
Provide excellent customer service to our business partners and customers
Author in XML or markdown, a tool utilized for content creation and editing

Publish technical content to multiple platforms and output types, such as PDF, HTML, Wik, and online help file generation
Gathering/analysis of requirements/information
Analyzing, gathering inputs, and participating in the design of process improvement solutions for the teams documentation
New hire training and peer mentoring
Daily review and assessment of project intake portal (TAG)

All About You:
Experience with Project Management and Agile methodologies
Exhibit strong written and verbal communication skills
Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
Ability to analyze, explore, and recommend new tools and industry practices/ patterns
Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
Ability to identify the need for graphics and process flows to improve content
Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience, product life
cycle, documentation best practices, and user acceptance testing (UAT)
Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
Exhibit the highest degree of professionalism, accountability, and empowerment
to drive results
Experience with Microsoft Office products
Expert in content management systems (CMS) and other authoring tools, such
as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
Experience as an information architect or with an information architecture team
Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
Knowledge with SharePoint
Experience with Software Development Life Cycle (SDLC)/Design Methodology
Familiarity with product payment systems
Experience with creating content templates for our Business Partners
Experience with content localization
Advanced interpersonal skills, serving as an ambassador for standards
Information Architect Responsibilities:
Commit to 8 hours a week for support
Perform level 1 troubleshooting
Escalate level 2 concerns to core IA team
Test new software features in the CMS and Report bugs or identify potential features in the CMS
Report bugs or identify potential features
Perform DRM maintenance on monthly, quarterly, or annual basis
Communicate to writers about changes to procedures, enhancements, or defects
Advocate for specific to business needs on behalf of customer
Stay on top of current technology trends and processes