Specialist - Claims Service

Company: Marsh

Description:

Marsh operations - Insurance broking CLAIMS

Marsh McLennan Global Services India Private Limited is seeking candidates for the following position based in the Mumbai office:

SPECIALIST

What can you expect

• Opportunity to enhance Claims knowledge and understanding build on client management skills.
  
• Experience and explore change initiatives as teams are undergoing migration
  
• Exposure to people management.

• As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles responsibilities overview, expectations of various stakeholders to make you successful in this role.

• Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency have a good understanding of process and systems finally within 90 days be able to handle the claim processing team with limited support.

What is in it for you

• Solid platform to demonstrate your skills and become a cutting edge expert.
• Enhance your skills via various development programmes offered in-house
• All benefits as per the location HR policy will be applicable

As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:

• A competitive salary
• Employee friendly policies
• Health care and insurance for you and your dependants
• Healthy Work life balance
• A great working environment
• Flexible benefits packages to suit your needs and lifestyle

• Future career opportunities across a global organisation

Preview to our current base policies:

• Maternity benefits : Sum insured for normal delivery is INR 65,000 and C-section is INR 75,000.
• Mental health on IPD (up to full sum insured) and OPD (up to 40,000) to cover Psychiatric and related treatments
• Home care and treatment up to INR15,000 (COVID related) covered per member
• Hotel quarantine up to INR 50,000 (COVID related) covered per member
• Make shift or temporary hospital treatment up to INR15,000 (COVID related) covered per member
• Enhanced colleague experience through Benefitme portal (one stop self-service for enrollment tracking of claims)

Voluntary top up:

• Sum Insured options: 2 Lacs, 3 Lacs and 5 Lacs
• All benefits same as base except for Mental illness on OPD basis
• Although completely voluntary, colleagues would be encouraged to enroll considering dependents age pre-existing health conditions
• Corporate buffer would be made available on exception basis only, provided colleagues have taken a top up plan
• 6 months instalment option through payroll
• New Joiners would be able to opt for Top-up upon joining within a 30 day window

We will count on you to:

Process Management:

• Develop self to have a good understanding of the process
• Undertake processing tasks within the various operational framework basis the training provided
• Delivery on performance as per company standards and continuous rigor on improving business performance
• Review operational and quality failures, conduct root cause analysis monitor plan to ensure success
• Use and optimise technology to eradicate routine manual work where possible
• Engage with all relevant stakeholders as and when required to meet client requirement

Risk Compliance:

• Ensure adherence to Compliance and operate within the guidelines of internal and external regulators
• Have working knowledge of the core product principles and regulations that govern the products
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company

People Management:

• Identify and support bottom quartile colleagues with Performance Improvement Plan
• Embed continuous improvement culture by motivating influencing teams to drive process improvement
• Monitor team s performance in conjunction with Team Manager and build their competence level

What you need to have:

• Fair understanding of Insurance Broking business and dynamics
• Superior comprehension and articulation skills
• Ability to prioritise and organise tasks, work within stiff timelines
• Eye for detail and innovative mindset.
• Ability to prioritize and handle multiple tasks
• Collaborative mind-set across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Decision making and Problem solving skills
• Good relationship skills, Proven ability to work on functional initiatives

Education: Graduate in any stream

Experience: 2-3 years of work experience in Insurance domain.

What makes you stand out

• Post-Graduation/Certificate Courses in Insurance
• Adaptable communicator, facilitator, influencer and problem solver

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.