MSCI - Associate - Market Risk Specialist (3-7 yrs)

Your team responsibilities

We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

What we will offer you: Depending on your location of your role, you can expect .

- Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions

- Employee Resource Groups to support you in and out of the office

- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycletowork schemes, gym benefits, retail discounts,

- A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities

- A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.

What we offer you

- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.

- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.

- You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities

- Provide premium service to assigned accounts

- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution

- Participate in developing client relationships through proactive follow up on issues raised

- Maintain relationships by ensuring relevant product and model information is shared with clients

- Lead regular calls with important accounts to cover outstanding issues and giving updates

- Contribute to producing service reviews and service plans that support client renewal initiatives

- Execute onboarding and training of Clients

- Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment

- Provide full ownership of account servicing to become a subject matter expert on analytics products and services

- Championing process changes to improve Client Experience and Efficiency

Your skills and experience that will help you excel

- Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must

- Client facing skills - an ability to quickly gain the clients trust; Client Orientated - demonstrate ownership for the clients issue, be seen as the Client's champion within MSCI

- Execution - well organized, ask questions, raise potential problems early

- Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel

- A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions

- Candidate must be able to keep track of multiple issues without leaving issues unresolved

- 3-6 years of work experience; Relevant experience is a plus

- A numerate Bachelor's degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

How we'll support you

- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.

- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.

- As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.

- Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.

- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.

- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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