Manager, Quality Assurance

Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Quality Assurance Manager working onsite in Mumbai, India, you ll be a part of bringing humanity to business. #experienceTTEC

What You ll be Doing Do you have a passion for leading, mentoring and coachingLooking for an opportunity to learn more about the industry, gain direct management experienceYou ll support and motivate your team to make sure they re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. From there, you ll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call. You re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done.

You ll report to the Senior Manager. We re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

Bring your time management and organizational skills to manage multiple, complex, on going tasks while monitoring absence and attendance of your team

What You Bring to the Role

Minimum 1 year call center or equivalent work experience

Continuously promote a performance-driven culture and always work towards reaching for amazing

Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

A solution-oriented mindset to ensure happy customers

Understand, interpret, and manipulate data for reporting

Consistently mentor and inspire others

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https: / / mybenefits.ttec.com / manual for more information.

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