Manager Quality Assurance

Customer Quality Assurance:

• Manage and coordinate the Quality issues (Customer complaints and Concerns) between the Customer plant and Mahle Plant.
• Interact with the customers for their requirements and needs on the seral production parts.
• Respond to the customers on time for the containment actions and counter measures within the defined timeline.
• Active participation in Customer complaint management for Root cause analysis and corrective action implementation within the defined timeline.
• Tracking of Customer scorecard for Quality results and ensure customer wise quality metrics are met within the defined targets.
• Sending monthly reports to the customer based on their request 4M Change declaration, PDI Inspection reports and Layout inspection reports.
• Active participation in Field claim issues / Top Quality issues for Root cause analysis and corrective action.
• Obtain PPAP approval for the serial production parts for any Process changes / 4M changes.
• Customer audit coordination and action follow up and closure.
• Launch LPC for all NPD Parts for 3 months.
• Coordinate for Customer satisfaction survey.
• Verification of CAPA for the past customer complaints for the sustenance in the process.
• Participate in the internal rejection analysis to identify the failure modes related potential customer complaints and initiate the corrective action.

Roles:

• Customer Quality Feedback
• Customer Complaint Management (RCA) 0kms / Field issues
• Sending monthly reports to Customer
• PPAP Preparation for serial production parts.
• LPC for all NPD parts
• Customer audit coordination.

Key Result Area:

• Customer PPM within defined targets
• Customer complaints within defined targets
• Customer Satisfactions
• Customer audits follow up and closure on time.
• Response to customer on time.