Add office photos

Prudential Financial

Compare

based on 6 Reviews

1 Prudential Financial Manager Job

Manager- Retail Service

Prudential

based on 6 Reviews

2-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Manager- Retail Service

Prudential Financial

posted 1mon ago

Flexible timing

Key skills for the job

+ 4 more

Look after servicing requests of customers reaching out through our Contact center
Own the post-acquisition customer servicing journey and work with Operations and Products team to ensure both business requirements and unit test are executed with efficacy
Work with Contact Center lead to identify opportunities where digital servicing options can be promoted that will enable customers to receive instant service
Be the advocate of digital servicing and encourage distributors and customers to drive engagement on such technology platforms at the same time act as a concierge to those segments that need support
Implement exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor
Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition
Implement process controls to avoid any kind of regulatory, reputational or financial breaches
Implement pre-emptive engagement opportunities for both customer and distributor thereby delivering superior experience opportunities

You could be the right candidate if you

Have a bachelor s degree from a recognized institute
Have solid foundation in Customer Service and Operations
Have knowledge of Insurance products
Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions
Able to think on your feet to navigate through the ecosystem and deliver solutions
Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process
Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.
Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing

This could be the gig for you if you

Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
Thrive in environments that celebrate co-creation and collaboration.
Are passionate about leveraging new age digital tools and technologies to transform customer experience.
Like to work in a culture where everyone can see what others are doing
Take help from others when stuck and encourage others when there are setbacks
Have 4-7 years of total experience with at least 2+ years domain experience in insurance or banking.

Employment Type: Full Time, Permanent

Prepare for Manager roles with real interview advice