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4 Credence Resource Management Manager Jobs
Manager Dialer | Credence Global Solutions
4-5 years
Pune
1 vacancy
Manager Dialer | Credence Global Solutions
Credence Resource Management
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- The candidate would be responsible for day-to-day administration, monitoring and reporting of dialer system including design and maintenance of campaigns, calling lists, filters, reports and list strategies.
- Responsible for Dialer management for Telecom, Healthcare and Revenue cycle Management 1st party and 3rd party portfolios
- Handle a team of ~60 employees (Asst Manager/Team lead / Sr.Executive / Executive / Data processing associates)
- Ensure all Dialer related issues/ requests are addressed and escalated to concerned personnel / departments / vendors
- Creation of services/Call centers based on business requirement
- Should be good at analyzing data trends, do root cause analysis and fix the issues
- Conduct regular audit on voice mails, IVRs and escalate issues to relevant teams
- Manage different hygiene metrics like Idle/Abort/Compliance and health of the download of different segments within Credence
- Suggest/Propose strategies based on business requirement for better results
- Represent Dialer function in different Weekly/Monthly/yearly reviews
- Experience working on Livevox dialer would be preferred
- Create, Maintain and analyze reports on intraday Daily/Hourly, weekly, monthly and yearly basis to monitor performance of strategies implemented across different portfolios
- Initiatives to be taken in terms of better management of the systems by placing proactive controls/checks before rolling it out to the Management/Ops team
- Reviewing the call strategy on a periodical basis and fine tune the same to achieve business challenges
- Experience in handling LEAN/SIX SIGMA projects would be added advantage
- Ensure that the team does rigorous monitoring of both Inbound and Outbound campaign
- Candidate should have a Bachelors/Post graduate degree in any stream with minimum 4-5 years of Supervisory Dialer Management experience
- Should have recent experience into 3 rd Party US Collections.
- Should have experience of handing a large diverse team of full time employees
- Should possess strong execution skills along with demonstrated ability to identify root causes of problems; generate and evaluate creative alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions
- Strong communication and interpersonal skills with evidence of teamwork and collaboration
- Advanced working knowledge of Microsoft applications Excel, Word, Power Point
- Preferred Qualification Any Graduate
Employment Type: Full Time, Permanent
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What Manager at Credence Resource Management are saying
Rating based on 1 Manager
review
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Good clientele base, No politics and pay for performance.
- Salary - Excellent
+5 more
Dislikes
Stretched working hours and entire set up in one city. Credence should explore for another office in NCR
Manager salary at Credence Resource Management
reported by
6
employees
with 13-16
years exp.
₹11.9
L/yr - ₹16
L/yr
14%
less
than the average Manager Salary in India
View more details
What Credence Resource Management employees are saying about work life
based on 609 employees
Strict timing
Alternate Saturday off
No travel
Night Shift
Credence Resource Management Benefits
View more benefits
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