Manager, Quality Services, Quality Services

Hi , Are you eager to make a huge impact on Amazons product testing operations? Are you an energetic person ready to work with Amazon s latest devices and improve the end user experience through effective test management and process improvements!?
Amazon s Device Associate team is looking for a dynamic and talented Operations Manager for managing device testing teams.

Core Responsibilities:

Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA s/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation. A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity. In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met. A Ops manager will also be responsible for performance management of all the DA s & Auditor s reporting in to him/her.

Note: This job will involve rotational shift. The shift time can vary based on business requirement.
- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front-line managers