Client Servicing Manager

Client Servicing Manager Job Description

As Client Servicing Manager you need to be self-motivated, dependable, well-organized, adaptable, flexible, resourceful, computer savvy, and detail oriented with strong written & verbal communications skills and the ability to balance multiple priorities. A can do attitude is required and the individual must be able to work in a fast-paced, challenging, energetic environment.

Responsibilities:

Manage budgets, timelines and client expectations
Anticipate and make recommendations for client needs.
Be exceptionally responsive to all client requests.
Understanding the clients needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
Create proposals for existing clients to improve their business utilizing company services.
Identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts.
Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates.

Requirements:
Excellent communication skills and the ability to anticipate the needs of customers
Should possess strong problem solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of customer service programs and databases, or the ability to learn new software quickly
Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
Basic understanding of digital marketing.