Add office photos

Mamo

Compare

No reviews yet

1 Mamo Job

Compare payment processors

Mamo

0-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Mamo

posted 16d ago

Key skills for the job

+ 4 more

Manage all customer issues, including investigating and resolving customer complaints and refunds in a timely and effective manner.

Review business claims, resolve processing issues, and detect and report suspicious activity to the compliance team.
You will interact with customers daily on a variety of channels such as Intercom, phone, email, and social media, and ensure that all customer concerns are being dealt with immediately. Whether it s a product bug, a payment issue, or just a question for clarification, you would take ownership, and help the customer get the most delightful experience they deserve.
Encourage customers to activate their services once they have come onboard and/or understand any obstacles they need help with.
Assist customers with demos on how to use the product.
Collect customer feedback and share with the team to help us improve our products and optimize the user experience.
Ensure claims are promptly handled in accordance with internal policies and meet internal SLAs.
Learn our products inside and out so that you can answer questions and feed back to the team on feature enhancements.

What we re looking for

We need a problem solver who is patient and kind, and someone who thrives on making genuine human connections. We don t need a script follower!
Patience is one of the most crucial skills for this role. Listening is vital and talking too much - neglecting to truly listen to customers prevents a true understanding of their issues.
Empathy is necessary for understanding and helping our customers. The ability to understand things from their perspective can prove to be invaluable.
Strong command of the English language, both verbal and written, is a must. Arabic is a bonus.
Enunciation is key - ensure you speak with clarity and smooth pronunciation to avoid.
You have a genuinely cheerful nature. Positivity in all situations; no-one likes to hear things framed negatively.
Flexibility in addressing shifting or competing priorities.
You are a collaborator and a team player and bring high energy to work each day.
Resourcefulness - you have a get-things-done attitude.
You have an innately investigative and curious nature.
You have prior experience and interest in finance / payments.
You possess proven ability to use multiple tools (technology) creatively during investigations to reach correct conclusions on customer issues.

Startup environment that s big on individual responsibility and leans on process and automation.
We re big on culture. Work with stunning, supportive product, design, and engineering teams on problems that matter.
You will be learning and growing all of the time. From business, product, and design to engineering you will be learning from a world-class team that is caring, kind, and empathetic.
Mamo has the potential for a wide-reaching impact. Mamo is taking on the challenge of bringing about a new era of financial inclusion that begins close to home by providing access and experiences that make sense. That means you will never be bored.

Employment Type: Full Time, Permanent