Center Head- Outbound Sales

Job Purpose:

The Center Head will be responsible for driving the sales performance of the outbound call center. This role involves managing a team of agents, developing strategies to maximize sales, and achieving sales targets

Key Responsibilities:

• Lead and manage the outbound call centre team including performance evaluation.
• oversee the daily operations of the call centre, ensuring efficient performance and achieving operational targets.
• This role involves managing a team of agents, implementing strategies to improve efficiency, and maintaining high levels of productivity.
• Develop and implement strategies to achieve sales targets and improve performance.
• Monitor and analyse call centre metrics to identify areas for improvement.
• Ensure compliance with company policies and defined processes.
• Foster a positive and productive work environment.
• Collaborate with other departments to align call centre operations with overall business goals.
• Manage budgets and resources effectively to achieve operational efficiency

Analyse input data parameters on daily basis for increasing productivity

Skills required:

• Proven experience in a leadership role within a call centre environment.
• Strong understanding of outbound call centre operations and sales processes.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve targets.
• Strong analytical and problem-solving skills.
• Bachelors degree in business administration, Management, or a related field (preferred)