Specialist - Italian Language Expert

Job Description

• Role resolve Customer disputes on invoiced billed to Customer also expected to understand the Root cause and help fix the same in the upstream process.
• Analysis disputes received (Basis Target allocated) Understand what Customer disputing is for
• Look up all upstream process to fetch data and understand the history of the said shipment
• Analysis the case and decide on accepting/clarifying or rejecting the case
• Reach out to relevant coordinators for more information if required
• Process the amendment in core systems for accept processing
• Maintain regular communication with customers to understand their requirements and ensure quick dispute resolution.
• Record complete root cause on reason or dispute and take the ownership. Exhibit low tolerance for delays and apply strong problem-solving, analytical, and data skills
• Adherence to process and SOPs and Adapt to change in process (SOP) / Systems
• Attention to details, complete & error free documentation
• Experience in direct Stakeholder interactions (Global) preferably
• Manage disputes in 24 hrs
• FTHR should be > 70%
• No – repeat dispute

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.