Call Centre Executive

MABEN NIDHI LIMITED is looking for Call Centre Executive to join our dynamic team and embark on a rewarding career journey. A Call Centre Executive, also known as a Customer Service Representative or Customer Support Agent, is responsible for handling incoming and outgoing customer calls in a call centre or contact centre environment. They play a crucial role in providing excellent customer service and resolving customer inquiries, complaints, and requests. Here are the key responsibilities associated with the role of a Call Centre Executive : Customer Support : Call Centre Executives assist customers by answering their queries, providing product or service information, and addressing concerns or issues. They strive to deliver exceptional customer service and ensure customer satisfaction. Inbound and Outbound Calls : They handle incoming calls from customers seeking assistance or making inquiries. They may also make outbound calls to follow up on customer issues, conduct surveys, or provide information as part of sales or marketing campaigns. Issue Resolution : Call Centre Executives work to resolve customer complaints or issues by gathering relevant information, troubleshooting problems, and providing appropriate solutions. They escalate complex issues to supervisors or other departments if necessary. Order Processing and Tracking : They process customer orders, verify information, and ensure accurate entry of order details into the system. They may also track and update customers on the status of their orders, including shipping and delivery information. Documentation and Data Entry : Call Centre Executives maintain accurate records of customer interactions, inquiries, and complaints by documenting relevant information in the CRM (Customer Relationship Management) system or other databases. They ensure data entry accuracy and maintain confidentiality. Product and Service Knowledge : They possess comprehensive knowledge of the organization's products or services, including features, specifications, pricing, and promotions. They stay updated on product updates or changes to provide accurate information to customers. Handling Customer Payments : In certain cases, Call Centre Executives may process customer payments over the phone, ensuring secure and accurate transaction processing. They follow payment processing procedures and address any payment-related queries or issues. Communication and Soft Skills : They possess excellent communication skills and can effectively listen, understand, and respond to customer inquiries and concerns. They demonstrate empathy, patience, and professionalism when interacting with customers, aiming to build positive relationships.