B2C Travel Expert | Sales and Operations | Exp: 2+ yrs only | Delhi

We are seeking a skilled and passionate Sales and Operations Executive to handle both sales and operational aspects of B2C (Business to Consumer) travel. The ideal candidate will have a deep understanding of the travel industry, with a focus on delivering a seamless experience to individual clients. You will be responsible for handling inquiries, providing personalized travel solutions, and managing the full lifecycle of bookings from initial consultation to post-trip follow-up.

Key Responsibilities:

• Engage with clients to understand their travel preferences, needs, and expectations, and provide tailored travel solutions.
• Design and sell custom travel packages, including flights, accommodations, excursions, transfers, and other services for luxury travellers.
• Provide expert advice on destinations, travel routes, and travel-related services, ensuring clients receive the best options based on their preferences and budget.
• Manage the entire booking process, from initial inquiries through to final confirmations and post-trip follow-ups.
• Coordinate with hotels, transportation providers, and other vendors to secure the best rates and services for clients.
• Ensure timely communication with clients throughout the booking and travel process, providing exceptional customer service and addressing any concerns or changes to itineraries.
• Collaborate with the operations team to ensure smooth execution of travel arrangements, ensuring all bookings are processed accurately and efficiently.
• Troubleshoot and resolve any issues that arise during the travel process, ensuring a seamless and positive experience for the client.
• Keep up to date with the latest travel trends, destinations, and offers to recommend the most relevant and exciting experiences to clients.
• Meet sales targets and KPIs while maintaining high levels of customer satisfaction.

Key Requirements:

• Minimum 2 years of experience in the travel industry, with a focus on B2C sales and operations.
• Strong knowledge of popular luxury travel destinations, including both domestic and international options.
• Proven ability to design and sell customized travel packages that cater to individual client needs.
• Excellent communication and interpersonal skills, with a strong customer service focus.
• Ability to work independently, manage multiple clients, and handle the full cycle of travel bookings.
• Proficiency in MS Office Suite and travel booking tools or platforms.
• Ability to multitask, prioritize, and work under pressure to meet deadlines.
• Strong attention to detail and accuracy in managing bookings and client requests.
• Fluent in English; additional language skills are a plus.

Preferred Skills:

• Experience with luxury travel sales and handling high-net-worth clientele.
• Ability to stay updated with the latest travel trends, hotel openings, and tourism regulations.
• A passion for travel and the ability to share your knowledge and excitement with clients.

Why Join Us?

• Competitive salary and attractive commission structure.
• A dynamic, growth-oriented work environment.
• Opportunities for career development in the luxury travel sector.
• Work with a supportive and passionate team that values excellence in customer service.
• Access to exclusive travel offers and experiences.