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Engaged Employer

London Stock Exchange Group

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4.0

based on 856 Reviews

286 London Stock Exchange Group Jobs

Service Asset & Configuration Management Coordinator

Refinitiv

4.0

based on 856 Reviews

1-4 years

Bangalore / Bengaluru

1 vacancy

Service Asset & Configuration Management Coordinator

London Stock Exchange Group

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management SCM Healthcare Auditing Recruitment Change Management

+ 4 more

Job Description

Overview

The purpose of the role of Service Asset and Configuration Management (SACM) Coordinator is to support the organisation s SACM capability, ensuring an accurate and relevant Configuration Management Database (CMDB) and Asset Inventory. This is an exciting role with opportunities to develop in an organisation that values SACM.

Key responsibilities:

Ensure that Service Configuration Management (SCM) and IT Asset Management (ITAM) processes are used correctly within the LSEG.
Manage and fulfil requests into the SACM team.
Identify improvements to the SCM and ITAM procedures and documentation.
Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high-level of completeness, correctness and compliance.
Monitor and administer management reports and critical metrics, providing variance explanations and initiating corrective action.
Perform key data quality improvement activities, including CI de-duplication and compliance validation.
Coordinate and deliver training, process advice & guidance to colleagues.
Undertake Continual Service Improvement (CSI) activities as required.
Collaborate with other Service Management processes (e.g. Change Management) to ensure that SACM policies and processes are adhered to and followed correctly.
Perform any other SACM-related tasks that the organisation or SACM Manager requires.

Qualifications & Experience:

ITIL Foundation qualification / ITIL experience.
Previous experience in SACM or IT Asset Management.
Experience using ServiceNow.
Previous experience in an IT Service Management environment.
A demonstrable understanding of IT Infrastructure and technology.
Self-motivated, detail oriented, creative and highly focused.
Strong written communication, reporting and presentation skills.
Able to successfully build relationships and collaborate with a range of partners.

Employment Type: Full Time, Permanent

Read full job description

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