Content Analyst - Arabic Language

The vertical is basically responsible for providing financial and non-financial information to the clients on companies across the globe. Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations. A Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. They should also handle Queries pertaining to team and provide expert advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. Their responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Also, must have hands on experience with the database and should be able to handle database queries independently.

ESSENTIAL RESPONSIBILITIES

To be responsible for database administration and sourcing of exchange and contributed data. To be up to date with the latest collection policies and procedures and other significant developments pertaining to different markets which would impact data collection

To assist in projects with emphasis on data content.

To review the work of the analyst/data provider.

Take responsibility for data quality, accuracy, timeliness and completeness within the team. To take on the responsibility of resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction. Should be able to take right decisions quickly and independently. To coach analysts on data collection policies and procedures. To continuously find ways to improve quality and reduce number of service requests from clients and to help meet Service targets.

To continuously suggest improvement ideas on collection tools, internal processes and should suggest permanent fixes as well as on-going actions for preventing client queries.

To carry out special projects or specialized tasks related to the ESG dataset as per the strategic plans. To effectively collaborate with all global team and the data provider to provide high quality data to our clients. Cultivate a learning and positive work environment

SCOPE & IMPACT

Researching on Company website, Filings to understand the reports and to be able to accurate identify the data to be captured.

Accountable for the quality of own work, delivered within agreed time-frames and quality standards. Quality of work is reviewed by manager to ensure it is delivered within set parameters of timeliness, accuracy and completeness.

Works independently within defined area, taking ownership of problems within own area of knowledge.

Makes recommendations for process improvements to immediate manager.

Decisions taken are made within guidelines set by others.

Required Skills:

Expert in Arabic language must be able to understand and update the ESG data as per policy.

Communication, Collaboration and Analytical skills. Researching on Company website, Filings to understand the reports and to be able to accurate identify the data to be captured.

Should have the Curiosity to learn and know more on the Content.

Should have Reading Comprehension Skills to read the paragraphs and dotted lines in the report.

High Accountability & Responsibility Should be proficient in using MS-Excel Candidate should be open to work in shifts

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