31 Lokal App Jobs

Job Summary:

The Supply Operations Manager is responsible for managing the operational supply of community hosts, moderators, and key contributors, ensuring a well-balanced and engaging environment for users. The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of 1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.

Key Responsibilities:

• Talent Supply Management:
• Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls.
• Develop and execute strategies to recruit and retain high-quality talent that aligns with the platforms goals.
• Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
• Operational Oversight:
• Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
• Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
• Engagement and Performance Analytics:
• Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
• Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
• Report regularly on community performance, identifying trends and areas for improvement.
• Training and Development:
• Develop and implement training programs for hosts and moderators to enhance their communication skills, engagement techniques, and adherence to community guidelines.
• Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
• Quality Assurance & Compliance:
• Ensure that all hosts and moderators adhere to community guidelines and platform standards.
• Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.
• Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
• Community Growth & Expansion:
• Develop strategies to expand the host and contributor base to new markets and languages.
• Work on initiatives to grow active users and enhance the overall user experience & host growth.

Qualifications:

• Bachelors degree in Operations Management, Community Management, Business Administration, or a related field.
• 3+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
• Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
• Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.