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31 Lokal App Jobs

Supply Operations Manager - Malayalam

1-3 years

Bangalore / Bengaluru

3 vacancies

Supply Operations Manager - Malayalam

Lokal App

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Job Summary:


The Supply Operations Manager is responsible for managing the operational supply of community hosts, moderators, and key contributors, ensuring a well-balanced and engaging environment for users. The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of 1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.


Key Responsibilities:


  • Talent Supply Management:
    • Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls.
    • Develop and execute strategies to recruit and retain high-quality talent that aligns with the platforms goals.
    • Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
  • Operational Oversight:
    • Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
    • Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement.
  • Engagement and Performance Analytics:
    • Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
    • Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
    • Report regularly on community performance, identifying trends and areas for improvement.
  • Training and Development:
    • Develop and implement training programs for hosts and moderators to enhance their communication skills, engagement techniques, and adherence to community guidelines.
    • Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
  • Quality Assurance & Compliance:
    • Ensure that all hosts and moderators adhere to community guidelines and platform standards.
    • Monitor audio and video call for quality control, addressing any issues related to inappropriate behavior or content.
    • Develop protocols to handle violations, disputes, and conflicts in a timely and professional manner.
  • Community Growth & Expansion:
    • Develop strategies to expand the host and contributor base to new markets and languages.
    • Work on initiatives to grow active users and enhance the overall user experience & host growth.

Qualifications:


  • Bachelors degree in Operations Management, Community Management, Business Administration, or a related field.
  • 3+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
  • Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts, moderators, and content contributors.
  • Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
  • Excellent communication, leadership, and organizational skills.
  • Ability to multitask and prioritize in a fast-paced, dynamic environment.



Employment Type: Full Time, Permanent

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What people at Lokal App are saying

What Lokal App employees are saying about work life

based on 130 employees
69%
40%
74%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Lokal App Benefits

Work From Home
Health Insurance
Job Training
Soft Skill Training
Free Transport
Child care +6 more
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Lokal App Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
Innov8 Coworking Koramangala, Opposite to State Bank of India, Koramangala Industrial Layout, No 3, 20th Main Road, 7th Block, Koramangala Bengaluru
560095

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