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Engaged Employer

ServerGuy

Compare

4.1

based on 17 Reviews

1 ServerGuy Linux System Administrator Job

Linux System Adminstrator L1

ServerHub

4.1

based on 17 Reviews

1-6 years

Remote

1 vacancy

Linux System Adminstrator L1

ServerGuy

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Customer Support Linux Administration PHP Air Ticketing

+ 4 more

Job Description

The Job:
As a Platform Support Specialist, your primary job is to focus on the ticketing queue and deliver excellent customer service by handling customer concerns and requests, escalating matters to L2 and L3 levels if needed, and updating the queue once the issue is settled.
This position interfaces directly with our data center staff and development teams to ensure our platform and features have scalable architectures and that will provide a stable infrastructure to our customers.
What We Expect From You:

Excellent verbal and written communication skills.
Learn and adapt to rapid changes, especially in the Serverhub platform.
Handle and update ticketing queue.
Escalate customer concerns when needed.
Troubleshooting Linux (Ubuntu, CentOS), Apache, Nginx, MySQL, etc.
Collaborate with different internal support teams to improve the processes.
Achieving or exceeding KPIs and performance goals.
Thrives in the fast-paced global environment.

What We Require:

A fresh graduate of any IT-related course is encouraged to apply
We require at least one year of experience for career shifters, non-graduates of any IT-related course, and undergraduates of IT-related courses.
Deep understanding and knowledge of all aspects of Linux and on the basic concept of an IaaS Company.
Basic knowledge of cPanel (assigning PTR records, A records, NS records, MX records)
Knowledge in using Ping, Traceroute, Uptime confirmation, and memory usage for troubleshooting.
Knowledge of IP networking, VPNs, DNS, load balancing, and firewalling concepts.
Knowledge of using Control Panel (KVM/VPS) to restart client services.

Plus Points:

Knowledge of programming and scripting languages (Ruby, Python, Go, Bash, PHP)
Knowledge and experience In backup technology (FC, - Basic configuration Management tools (Puppet or Chef )
Open Source (CoreOS, Docker, Vagrant)Experience in building, running, and scaling micro-services using Kubernetes, Serverless, Docker, and monitoring services like (Prometheus, DataDog, New Relic, etc.) etc. is strongly preferred.
Experience in the Web Hosting Field is a major plus