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Leeway BPO

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3.2

based on 3 Reviews

4 Leeway BPO Jobs

Customer Care Executive

LEEWAY BPO INDIA PRIVATE LIMITED

3.2

based on 3 Reviews

0-1 years

₹ 2 - 2.15L/yr (AmbitionBox estimate)

New Delhi

1 vacancy

Customer Care Executive

Leeway BPO

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Customer Service Customer Handling Quality Assurance Customer Support Operations

+ 6 more

Job Description

LEEWAY BPO INDIA PRIVATE LIMITED is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey

Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

What people at Leeway BPO are saying

1.0

Rating based on 1 Customer Care Executive review

Anonymous · Teli sales in Delhi

Likes

Nothing

Dislikes

3rd class bpo Management Staff not supportable Salary not given on time every month Company make any rules without informed companies employees Manager HR Attitude problem .

Read 1 review