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Lead Service Engineer
Providence
posted 7hr ago
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Flexible timing
Key skills for the job
Job Description
- Best In-class Benefits
- Inclusive Leadership
- Reimagining Healthcare
- Competitive Pay
- Supportive Reporting Relation
- 4 - 5 years experience in ServiceNow Product suites in developing and designing solutions
- Preferable solutions development in areas of ITSM, ITOM, scoped applications, Nuvolo preferred.
- Analyze business problems to design and document solutions up front with technical and creative teams
- During requirements sessions, provide recommendations to streamline and optimize processes, align with the overall framework.
- Prepare technical documentation for requirements, including form layout, fields, and workflows.
- Partner with the ServiceNow business analyst and development team to determine the best technical solution to address the requirements.
- Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
- Assist with the development and delivery of end user training.
- Perform lead solution activities related to the continued growth of the ServiceNow deployment.
- Responsible for handling support and enhancement requests of respective modules work.
- Perform code reviews and ensure standard practices are followed.
- Understand corporate strategic plans and fundamental business activities of the Providence.
- Experience with development and implementation of ServiceNow Platform, ITSM, specializing in Nuvolo, ITSM, ITOM, scoped applications
- Good hands on scripting, ACL s, business rules, portal development
- Quick thinker, technical consultant and great coding skills
- Effective prioritization, negotiation skills and high energy
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
- Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
- Strong analytical and problem-solving skills
- Knowledge on agile methodology.
Employment Type: Full Time, Permanent
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Rating based on 2 Lead Service Engineer
reviews
Anonymous · IT Security
in Hyderabad/Secunderabad
Facilities and no works.
Poor upper management driven company. If someone don't like you then they will make bad perception otherwise all okay! Management only believes in show off and apart from show off there’s nothing in this organisation. No work no learning no progress. Everyone just need to come to office daily and some chit chat show off and go home...Read More
Read 2 reviewsLead Service Engineer salary at Providence
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