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Engaged Employer

Laundryheap

Compare

3.9

based on 17 Reviews

17 Laundryheap Jobs

Associate - Customer Success

Laundryheap Limited

3.9

based on 17 Reviews

1-4 years

Bangalore / Bengaluru

1 vacancy

Associate - Customer Success

Laundryheap

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Voice Process Accounts Receivable Business Administration Key Account Management Operational Excellence

+ 3 more

Job Description

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America.

We are currently looking for an Associate - Customer Success to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You ll make a difference:

Reporting to the Senior Division Manager , as the Associate - Customer Success you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services.

Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network.

The job responsibilities include, but are not limited to:

Respond promptly and professionally to customer inquiries through chat, email and voice platforms.
Provide accurate and detailed information about company policies, procedures, and services.
Analyze, troubleshoot, and resolve issues ensuring effective and timely resolution, and provide feedback to the relevant departments for process improvements.
Acknowledging customer complaints, and dealing with them (wherever possible) when it comes to the missing items/replacement requests, and then escalating them internally with the relevant teams/departments and resolving the issues.
Collaborate with cross-functional teams to escalate and resolve complex customer concerns efficiently.
Document all interactions, including inquiries, complaints, and resolutions, in the appropriate systems.
Maintain a knowledge base of common customer-related problems and their resolutions, and contribute to internal documentation to enhance team knowledge and efficiency.
Adhere to established performance metrics, service level agreements (SLAs), and quality standards.
Stay up to date with industry trends, and company policies Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
Working with internal teams on a series of different projects as required, to improve the overall operations.
Keeping up-to-date and familiar with all departmental changes, company policies, and industry trends.
Manage accounts receivables of each client for regular invoicing.
Onboarding of new customers as and when required.

Required Skills:

Bachelors degree in Business Administration or relevant field.
Relevant years of experience should be between 1 - 4 years.
Excellent communication and relationship-building skills.
High Proficiency in English (both spoken and written).
Email chat and voice process support experience in an internationally focused environment.
Must be comfortable analyzing data sets.
Ability to express and present clear logical thinking.
Proficient Google Sheets skills.
Experienced in the investigation of quick resolution and escalation.
To-do attitude and problem-solving state of mind.
Strong multitasking skills in a high-energy environment.
Be flexible and supportive of the team.
Experience in working in different markets internationally, with strong cultural awareness.

Work Schedule and Patterns:

9-hour shift (8 working hours + 1 hour break)
5 days a week: 2 week off rotational
Office-based role

Benefits: Night shift allowance

Note:

Bengaluru-based immediate joiners are preferred.
Designation may vary based on organizational structure.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate roles with real interview advice

What people at Laundryheap are saying

Associate salary at Laundryheap

reported by 4 employees

₹3.5 L/yr - ₹5 L/yr

39% less than the average Associate Salary in India

View more details

What Laundryheap employees are saying about work life

based on 17 employees

58%

67%

91%

50%

Flexible timing

Rotational Shift

No travel

Night Shift

View more insights

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