LambdaTest - Account Manager (5-7 yrs)

Account Manager

About LambdaTest:

We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud.

Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.

Our Mission:

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision:

We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency.

So people could focus on things that matter the most, i.e., their tests.

About the Team:

We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact.

Aligned with the company's vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale.

Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

Description:

- We are looking for an experienced Account Manager to create long-term, trusting relationships with our customers.

- The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Negotiate contracts and close agreements to maximize profits

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g quarterly sales results and annual forecasts)

- Prepare reports on account status

- Collaborate with sales team to identify and grow opportunities within territory

- Assist with challenging client requests or issue escalations as needed

Requirements:

- 5+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

- B.Tech in C.S, I.T, MBA-Marketing or related field.

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

- Solid experience with CRM software (e.g Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

- Experience delivering client-focused solutions to customer needs

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

- Excellent listening, negotiation and presentation abilities

- Strong verbal and written communication skills