IT Support Engineer (2-5 yrs)

Desired Profile :

Candidates having Bachelor's degree or Diploma in Information Technology, Computer Science, or related field.

- 2-3 years of experience in IT support or related roles.

- Strong understanding of email systems, hardware troubleshooting, and software installation.

- Familiarity with network configurations and security protocols.

- Excellent communication skills, both verbal and written. Ability to remain calm and professional under pressure.

- Excellent problem-solving skills and attention to detail.

Job Responsibilities :

- Set up and manage company email accounts for new employees.

- Troubleshoot email-related issues and ensure uninterrupted communication.

- Provide first-line support for IT-related issues, including hardware and software troubleshooting.

- Assist in diagnosing and resolving system, network, and connectivity issues.

- Maintain and troubleshoot printers and related hardware.

- Install, configure, and update systems as required.

- Assist in managing licenses and ensuring compliance with software policies.

- Assist new employees with IT onboarding, including system access and training.

- Provide guidance on best practices for using company IT resources.

Additional Requirements :

- Knowledge of IT support tools and ticketing systems.

- Certifications such as CompTIA A+, ITIL, or Microsoft Certified IT Professional (MCITP) are advantageous.