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Manager I, Agency and Trustee Services
2-6 years
Bangalore / Bengaluru
1 vacancy
Manager I, Agency and Trustee Services
Kroll
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are hiring an mid-level operations business manager who supports the broader operations team, playing a vital role in the daily management and efficiency of business operations. This role focuses on assisting senior management with operational oversight, process optimization, and performance monitoring. It s an excellent position for learning about complex operations while contributing to their execution.
Responsibilities :
1. Operational Support
Assist in Process Improvement: Work with the operations team to identify areas for improvement in workflows and processes.
Propose enhancements to streamline operations and increase efficiency.
Daily Operational Oversight: Help manage day-to-day operational tasks, including monitoring workflows, handling operational issues, and ensuring processes run smoothly.
Coordination: Coordinate between teams (Global Operations, Business, Project Managers, Risk, Compliance & Technology) to ensure timely execution of operations and resolve any bottlenecks.
2. Reporting & Data Management
Data Collection & Analysis: Gather and analyze operational data to track performance metrics (KPIs). Identify trends and provide insights to senior management.
Management Reporting: Assist in preparing regular reports for senior management, including operational performance, risk status, and key project updates.
Dashboard Maintenance: Update and maintain operational dashboards to provide real-time insights into business operations.
3. Risk Management & Compliance Support
Assist with Risk Monitoring: Help monitor and assess risks within the operations. Support in implementing risk controls and ensuring compliance with regulatory standards.
Regulatory Compliance Support: Ensure that the team follows established policies and procedures that align with regulatory requirements. Assist in compliance audits by gathering and preparing necessary documentation.
Issue Escalation: Identify potential operational issues and escalate them to senior management for resolution.
4. Project & Change Management
Support Project Implementation: Assist with the execution of operational projects, ensuring deadlines are met and helping with coordination across teams.
Assist in Change Initiatives: Support change management efforts within the operations team, ensuring that all team members are informed and prepared for transitions in processes or tools.
5. Financial Monitoring
Budget Tracking Support: Assist senior management with tracking the operations budget, forecasting, and identifying areas for cost savings.
Vendor Management Support: Help in managing vendor relationships, work with corporate services closely to ensure all vendor invoices are processed as per schedule and assist in onboarding new vendors when there is a requirement.
6. Technology & Process Automation
Support Technology Integration: Assist in the implementation and optimization of technology tools used in operations. Help train the team on how to use new systems or upgrades.
Automation Support: Help identify areas within operations where automation can improve efficiency. Work with senior managers and IT to automate repetitive or manual tasks.
7. Client & Internal Team Support
Service Level Monitoring: Ensure that service delivery meets internal and external client expectations. Assist in tracking SLAs and addressing any gaps in performance.
8. Training & Development
Onboarding & Training Support: Assist in tracking training of new team members on operational processes, tools, and compliance requirements.
Knowledge Sharing: Help document and share best practices with the team to ensure everyone is aligned with operational standards and goals.
Key Skills:
1. Analytical Skills: Ability to gather and interpret data to identify trends and areas of improvement.
2. Organizational Skills: Strong organizational skills to manage multiple tasks, projects, and deadlines simultaneously.
3. Communication: Excellent communication skills to work with various stakeholders, including senior management, operations teams, and external vendors.
4. Attention to Detail: High attention to detail to ensure accuracy in data analysis, reporting, and process management.
5. Problem-Solving: Ability to think critically and propose solutions to operational challenges as they arise.
6. Team Collaboration: Strong interpersonal skills to collaborate effectively with colleagues across different departments.
Employment Type: Full Time, Permanent
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19%
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What people at Kroll are saying
Rating based on 5 Manager
reviews
Anonymous · Architecture & Interior Design
in Mumbai
Likes
WFH can manage as per you. Timings are adjustable.
Dislikes
Worst place if going specifically as Interior designer. No Job security in any fields. They just do trial and errors as per them. Can not depend on company at all.
Read 5 reviewsManager salary at Kroll
reported by
4
employees
with 7-12
years exp.
₹7.5
L/yr - ₹21.5
L/yr
7%
less
than the average Manager Salary in India
View more details
What Kroll employees are saying about work life
based on 127 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kroll Benefits
Submitted by Company
Work From Home (WFH) Options Volunteer Time Off Time Allotted for Learning Flexible Time Off
Submitted by Employees
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