Business Development Associate / Senior Associate

TLDR Version:

Who - A sales enthusiast with a go getter approach, good communication skills, and a high interest in guiding and counselling candidates.

What - Provide guidance and a pleasant user experience to all the prospective applicants who apply for various programs at Kraftshala.

Why - If you are excited about driving growth for a start-up by converting your leads into customers and generating revenue/leads for the business, this is the role for you.

What you will be doing:

Our programs receive hundreds (sometimes thousands) of admission inquiries every month. As a member of the admissions team, your key activities include:

• Convert student inquiries and leads into successful admissions by providing personalized guidance and support throughout the application process.
• Counsel prospective students, apprising them of program features, pedagogy, curriculum, and any other relevant information.
• Clarify questions and concerns pertaining to course offerings, program selection, and career planning to assist students in making informed decisions.
• Collaborate with the marketing team, providing feedback to help drive traffic, generate leads, and optimize marketing strategies for maximum impact.
• Actively track and follow up on potential leads to ensure prompt communication and maximize conversion rates.
• Maintain accurate reports/data to track admissions data, and performance metrics, and provide regular updates to the Admissions Head.
• Stay up-to-date with admissions policies, procedures, and industry trends to provide accurate information.
• Representing the organization professionally and building rapport.

Must Haves:

• 0-4 years of experience in consultative sales. (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
• Strong interpersonal skills with the ability to connect and engage with the candidates and other stakeholders.
• High levels of emotional intelligence, in particular empathy and listening ability
• Ability to impact and convince with speaking and writing skills
• Results focus: The drive to meet targets, follow up proactively, change course when needed and persevere in the face of obstacles.
• Ability to multitask while managing operations effectively with good attention to detail.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Strong communication skills in both English and Hindi, with the ability to deliver information effectively and persuasively
• Functional knowledge of Microsoft Office tools, including Word, Excel and PowerPoint

Good to Haves

• Experience in consultative selling

What is the recruitment process:

As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 40-60 minutes.

1. Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
2. Skill Assessment Interview Round: This will be a conversation with one of our current Admissions team members wherein you can expect to be evaluated on your sales skills and other competencies needed for the job (mentioned above).
3. Hiring Manager Interview Round: This will be a call with our Admissions Team Lead wherein you can expect to be further evaluated on whether you'd be a good fit for this role.
4. Culture Fit Conversation: A conversation with the Founder to see if there is a fit with the Kraftshala Kode.
5. Extending an offer: If all goes well, we will extend an offer mentioning the relevant details.