Upload Button Icon Add office photos

Kots

Compare button icon Compare button icon Compare
filter salaries All Filters

4 Kots Jobs

Customer Support Executive

3-5 years

₹ 3 - 3.5L/yr

Bangalore / Bengaluru

1 vacancy

Customer Support Executive

Kots

posted 23hr ago

Job Description


Position Overview: We are seeking a dedicated and customer-focused Customer Relations Associate to join our dynamic team at KOTS. As a Customer Relations Associate, you will play a pivotal role in ensuring exceptional customer experiences and maintaining positive relationships with our tenants. You will be the face of our company, offering support, addressing inquiries, and resolving concerns promptly and effectively.

KEY RESPONSIBILITIES:

1. Customer Relations:- Building and maintaining strong relationships with customer.- Addressing customer inquiries, concerns, and requests promptly and professionally.- Providing information and guidance to customer on lease agreements, property rules, and procedures.

2. Issue Resolution:- Handling customer issues and concerns efficiently, ensuring timely resolution.- Collaborating with maintenance and property management teams to address maintenance requests and repairs promptly.- Escalating unresolved issues to the appropriate department or management.

3. Lease Management:- Assisting customers with lease-related matters, including contract renewals/terminations, and lease agreements.- Ensuring accurate and up-to-date lease records and documentation.

4. Communication:- Inbound and Outbound calls- Chat and email support- Maintaining clear and effective communication with customers via phone, email, WhatsApp, andetc.- Keeping customers informed about property updates, policies, and events.

5. Customer Feedback:- Collecting and documenting customers feedback to identify areas for improvement and enhanceoverall tenant satisfaction.- Sharing feedback and suggestions with the management team to implement necessary changes.

6. Administrative Tasks:- Handling administrative tasks related to customer accounts, including billing and payments.- Maintaining accurate customer records and databases.


Skills required :Good communication & comprehension & articulation Call & Email etiquettes Languages - English Mandatory


Qualifications: Ability to set the right expectations with the customers Excellent communication and interpersonal skills. Structured, well organized, and consistent with work Strong problem-solving abilities and a customer-focused mindset. Detail-oriented with strong organizational skills. Ability to work independently and as part of a team. Proficiency in MS Office Bachelor's degree in a related field or equivalent work experience.​


Requirements
Ways of working

Employment type : Full time work from office.

Office hours : 9:00 AM to 6:00 PM

No of days working in a week : 6 days Week

off : Rotational as per rooster

Work from home : NO

Domain expertise

- English Communication & vocab
- Articulation
- Voice & Non-voice , Chat & Email
- Customer support


Employment Type: Full Time, Permanent

Read full job description

What people at Kots are saying

What Kots employees are saying about work life

based on 10 employees
83%
83%
83%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Kots Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare Kots with

Cafe Coffee Day

3.8
Compare

Barista Coffee Company

4.2
Compare

Costa Coffee

3.6
Compare

Starbucks

4.2
Compare

Chaayos

3.4
Compare

Chai Point

3.7
Compare

Teabox

2.3
Compare

Chai Thela

3.5
Compare

TCS

3.7
Compare

Accenture

3.8
Compare

Wipro

3.7
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

Infosys

3.6
Compare

ICICI Bank

4.0
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Similar Jobs for you

Customer Support Executive at Radical Minds

Gurgaon / Gurugram

0-4 Yrs

₹ 0.5-3 LPA

Customer Support Executive at Wipro

Pune

1-3 Yrs

₹ 3-3.5 LPA

Customer Support Executive at Enagic India Kangen Water

Gurgaon / Gurugram

1-6 Yrs

₹ 3.5-4.5 LPA

Customer Relationship Executive at Apsk Production & Entertainment pvt. ltd.

Indore, Ahmedabad + 1

1-3 Yrs

₹ 1.5-2.5 LPA

Customer Support Executive at GST Corporation

New Delhi

0-3 Yrs

₹ 0.5-3 LPA

Customer Support Executive at Henry Harvin Education

Bhubaneswar

0-5 Yrs

₹ 1.5-3.25 LPA

Customer Support Executive at Henry Harvin Education

Noida

1-6 Yrs

₹ 2.5-2.75 LPA

Customer Support Executive at Sanspareils Greenlands

Meerut

1-5 Yrs

₹ 2-3 LPA

Customer Care Executive at Ienergizer

Noida

1-5 Yrs

₹ 4-5.5 LPA

Customer Support Executive at Atozlearn Edutech

Noida, Gurgaon / Gurugram + 1

0-3 Yrs

₹ 3.5-5.5 LPA

Customer Support Executive

3-5 Yrs

₹ 3 - 3.5L/yr

Bangalore / Bengaluru

23hr ago·via naukri.com

Human Resource Generalist

3-5 Yrs

₹ 5 - 6.5L/yr

Bangalore / Bengaluru

4d ago·via naukri.com

Full Stack Developer

1-6 Yrs

₹ 3.5 - 7L/yr

Bangalore / Bengaluru

10d ago·via naukri.com

Facility Manager

2-7 Yrs

₹ 3.5 - 6L/yr

Bangalore / Bengaluru

25d ago·via naukri.com

Recently Viewed

COMPANY BENEFITS

ICICI Bank

Kakinada

6 benefits

COMPANY BENEFITS

ICICI Bank

Junagadh

1 benefit

LIST OF COMPANIES

Kots

Overview

COMPANY BENEFITS

Kots

No Benefits

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent