Manager

Roles:

Manager Quality Assurance is primarily responsible for driving the organizations QA strategy and for ensuring that quality is achieved across all areas of the organization. This will involve defining and implementing the QA strategies for each area, promoting continuous quality achievement and improvement, monitoring compliance, identifying deficiencies and evaluating and minimizing their potential impact on the organisation.

Responsibilities:

• Design, execute and maintain a Quality Assurance Management plan across all areas of the business, including the necessary definition, development and deployment of quality assurance strategies that align with overall business KPIs
• Develop and manage quality assurance metrics for performance improvement
• implement ongoing quality improvement processes across all areas
• develop or specify standards, methods, or procedures to determine product quality
• identify deviance from standards, and suggest modifications to ensure compliance
• ensure QA standards are met and report on compliance (including performance against QA Management plan, business KPIs and client specifications, etc.)
• manage the planning and execution of product testing
• develop and implement test schedules and processes for components, performance, system, and documentation,
• develop status reports based on test completion/ findings and communicate these to concerned managers, including any impact on the overall manufacturing and delivery plan
• ensure test procedures are well documented to ensure reusability and compliance with standards
• ensure the viability, functionality and effectiveness of essential tools
• To maintain and continuously improve QMS
• identify relevant quality-related training needs and deliver training
• Responsibility for deputing QA teams for expansion projects.
• Review NC Report /customer complaint registers periodically to notice and perform trend analysis.
• Discuss Root cause and preventive actions on recurring errors.
• Meet with clients for complaints redressal and suggest action plan for complain redressal
• Ensure adherence to ISO Standards & Monitor and control process quality