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181 KONE Jobs

Maintenance Technician

0-5 years

Surat

1 vacancy

Maintenance Technician

KONE

posted 25d ago

Job Role Insights

Flexible timing

Job Description

Customer relationship management

  • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
  • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
  • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
  • Accountable for equipment safety and performance
  • Accountable for managing the site environment during service operations
  • Accountable for identifying site risk, and communicate them to his supervisor
  • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
  • Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

  • Accountable for the end-users and the site safety
  • Accountable for the safe working environment
  • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
  • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
  • Responsible for effectively planning his workload, in conjunction with the service supervisor
  • Accountable for raising sales lead to his supervisor
  • Accountable for very precise and timely back reporting of the work done according to the process
  • Responsible for submitting time sheets based on the execution
  • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
  • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition

Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor


Employment Type: Full Time, Permanent

Read full job description

KONE Interview Questions & Tips

Prepare for KONE Maintenance Technician roles with real interview advice

Top KONE Maintenance Technician Interview Questions

Q1. Types of motor used for Lift installation?
Q2. Different Types of Elevator. The different types of lifts or elevators include building lift, capsule lift, hydraulic elevator, pneumatic el ... read more
Q3. What about elevator breakdown??
View all 56 questions

What people at KONE are saying

4.5
 Rating based on 8 Maintenance Technician reviews

Likes

Facilities provide by company

Dislikes

There is too much politics in management Mentally Harrsement to any particular person Management needs to learn how to talk with their employees

  • Promotions - Bad
  • +3 more
Read 8 Maintenance Technician reviews

Maintenance Technician salary at KONE

reported by 18 employees with 3-10 years exp.
₹2.5 L/yr - ₹8.4 L/yr
68% more than the average Maintenance Technician Salary in India
View more details

What KONE employees are saying about work life

based on 1.4k employees
52%
45%
42%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

KONE Benefits

Submitted by Company
Free Food
Free Transport
Cafeteria
Work From Home
Team Outings
Education Assistance +8 more
Submitted by Employees
Job Training
Free Transport
Health Insurance
Soft Skill Training
Team Outings
Cafeteria +6 more
View more benefits

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