Technical Support Engineer

Technical Support Engineer for the company's clients working on In-house products. Candidate should possess basic technical knowledge of IP networking, Server/Client Architecture, Operating System troubleshooting and Database Management. Candidate should be inclined towards providing excellent customer service through quick problem resolution/timely escalation.

Provide Onsite/telephonic Tier 1 support to end users at Client Sites for data-related issues.

Troubleshoot and resolve Network and Hardware specific issues.

Perform database management.

For issues that require a higher level of support, escalate to Tier 2 as per the specified guidelines.

Required Skills:

•Good understanding of Ethernet, and TCP/IP routing.

•Strong technical and analytical skills.

•Hands-on experience in desktop-level support.

•Server-level support experience is desirable.

•Should have technical knowledge of MS-SQL. Hands-on experience would be an advantage.

•Innovative thinker who is positive, proactive, and readily embraces change.

•Ability to handle clients professionally during all interfaces.

•Good written and verbal communication skills.