Executive - VKYC

Job Responsibilities:

• Conduct Video KYC Sessions: Initiate and conduct live video calls with

customers to verify their identities and supporting documents.

• Guide customers through the KYC process and address any questions or

concerns they may have.

• Utilize video conferencing tools to maintain communication during the verification

process.

Identity Verification: Review and verify customer-provided identification

documents, such as passports, driver's licenses, and national IDs, during the

video call.

• Cross-check and validate the authenticity of documents using approved

databases and verification tools.

• Compliance Adherence: Ensure strict compliance with relevant regulations, such

as Anti-Money Laundering (AML) and Customer Due Diligence (CDD)

requirements.

Follow internal policies and guidelines to minimize fraud and maintain the highest

level of security.

• Documentation and Record-Keeping: Accurately record details of each Video

KYC session, documenting the outcome and any relevant observations or issues

encountered.

• Maintain organized records and files to support audit and reporting requirements.

Customer Service: Provide excellent customer service throughout the verification process, addressing customer inquiries in a professional and friendly manner.

• Handle any technical difficulties that may arise during the video call, ensuring a smooth and positive experience for the customer.

Professional Qualifications:

• Bachelors degree in a relevant field or equivalent work experience.

• Previous experience in KYC, AML, or customer verification roles is preferred.

• Strong attention to detail and ability to maintain accuracy while multitasking.

• Excellent communication skills, both verbal and written, with a customer-centric

approach.

• Familiarity with video conferencing tools and comfortable navigating technology.

• Knowledge of regulatory requirements and compliance practices related to KYC

procedures.

• Ability to work independently and in a team environment with minimal

supervision.

• High level of integrity and ethical conduct when handling sensitive customer

information.

• Analytical mindset to identify potential risks and fraud indicators.

• Adaptability to work in a fast-paced and evolving regulatory landscape.