Front Desk Professional

Shift Timings: 11 pm - 7 am (NIGHT SHIFT)

Days of Work: 6 days a week

WORK FROM OFFICE

Responsibilities:

Provide assistance to hotel guests by handling check-in and check-out processes.

Respond promptly and professionally to guest inquiries and concerns.

Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.

Collaborate with the on-site hotel staff to ensure seamless guest experiences.

Maintain a high level of empathy, patience, and customer service while addressing guest needs.

Requirements:

Strong communication skills in English, both written and spoken.

Prior customer service experience is a plus

Flexibility to work in rotational shifts.

A passion for delivering exceptional customer experiences.

Basic computer skills and proficiency in using virtual communication tools.

Benefits:

Opportunity to work and contribute to a global hospitality network.

Comprehensive training and ongoing support to enhance customer service skills.

Exposure to the hospitality industry and guest service operations.

Dynamic and collaborative work environment.