Lead Cloud Platform Engineer-Cloud Managed Services - Pune (Onsite)

Job Role: Lead Cloud Platform Engineer-Cloud Managed Services

Location: Pune (Onsite)

Experience: 7+ years

Working Mode: Hybrid (3 Days work from office).

JOB CONTENT:

1. Role Objective:

The Lead Cloud Platform Engineer will act as a technical expert, contributing in one or more domains to deliver comprehensive cloud solutions. This role requires collaboration with Cloud Architects and leading a pod of Cloud Platform Engineers to meet customer technical objectives. The Lead Cloud Platform Engineer also plays a crucial role in delivering 24x7 operational support as an escalation point. This role requires a deep understanding of cloud technologies, strong problem-solving skills, and a commitment to delivering exceptional customer service.

2. Detailed Roles and Responsibilities:

Performance Monitoring & Optimization:

Analyze performance data to identify trends and make data-driven decisions.

Incident Management:

Act as an escalation point for complex incidents ensuring prompt and effective response, following established incident response procedures.

Analyze and resolve complex technical challenges within customer cloud environments, escalating issues as needed to hyper-scalers.

Guide Cloud Platform Engineers in a pod to resolve issues promptly.

Conduct root cause analysis to prevent future incidents.

Document incident details for continuous improvement.

Implement proactive measures to reduce the likelihood of incidents.

Security Posture Management:

Implement and maintain security best practices within customer cloud environments, ensuring compliance with security policies and standards.

Stay up-to-date with security threats and vulnerabilities, and apply appropriate patches and updates.

Cloud Infrastructure Management:

Provide advanced technical expertise in one or more cloud domains, contributing to the design, implementation, and support of customer solutions.

Solution Delivery:

Collaborate with Cloud Solution Architects and Cloud Platform Engineers to deliver complete cloud solutions that meet customer requirements and technical objectives.

Automation & Scripting:

Develop and maintain automation scripts to streamline complex tasks, enhance efficiency, and reduce manual errors.

Leverage scripting languages (e.g., Python, PowerShell) to automate complex tasks.

Collaboration & Communication:

Effectively communicate with team members, stakeholders, and customers, providing timely updates and clear explanations of technical concepts.

Collaborate with Cloud Platform Engineers, technical account managers, and customer success managers to ensure seamless service delivery.

Documentation & Knowledge Sharing:

Contribute to the creation and maintenance of technical documentation, including runbooks and knowledge base articles.

Share expertise with Cloud Platform Engineers and customers.

Continuous Learning & Development:

Stay abreast of the latest cloud technologies, trends, and best practices, pursuing certifications and continuous learning opportunities to enhance technical skills and expertise.

Participate in training and certifications to enhance skills and knowledge.

Contribute to a culture of innovation and continuous improvement.

Customer Support:

Provide technical support to customers, addressing their service requests, questions and resolving issues.

Collaborate with customer success teams to ensure customer satisfaction.

Document knowledge base articles and FAQs to improve self-service capabilities.

BEHAVIORAL SKILLS, KNOWLEDGE AND EXPERIENCE:

1. Educational Qualifications:

Degree in Computer Science or Engineering

Azure Administrator Associate certification - mandatory.

Azure Solutions Architect Expert certification - mandatory. \

ITIL Foundation and FinOps Certified Engineer certifications - highly desirable

2. Skills & Experience:

Minimum of 7 -12 years of hands-on experience in managing and supporting cloud environments, preferably with Microsoft Azure.

Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services.

Experience in working in an environment to manage cloud platform operations at scale aligned with SLAs.

Experience with cloud infrastructure components such as virtual machines, networking, storage, and databases.

Proficiency with scripting and automation tools (e.g., PowerShell, Python, Bash, Ansible, Terraform ( Any two).

Strong understanding of cloud security best practices and concepts.

Extensive knowledge of ITIL framework and best practices.

Proven ability to lead, inspire, and manage technical teams while driving high performance and collaboration.

Strong relationship-building, communication, and problem-solving skills with a customer-centric approach.

Good verbal and written communication skills for effective engagement with technical and business stakeholders.

Strong analytical skills to address technical challenges and develop solutions.

3. Behavioral Skills:

Strong problem-solving, troubleshooting and analytical skills.

Excellent communication and interpersonal skills.

Ability to work effectively in a team environment.

Proactive and self-motivated with a strong work ethic.

Customer-oriented with a focus on delivering exceptional service.

Adaptable and eager to learn new technologies.

Ability to work independently and manage time effectively.

Strong attention to detail and commitment to quality.

Ability to work under pressure and independently with minimal supervision demonstrating resilience and focus in high-pressure situations, effectively managing tasks with autonomy and minimal guidance.

Proficient in diagnosing and resolving complex technical issues, leveraging structured approaches and thinking