Ticketing Executive Assistant_ Website Management

Roles & responsibilities

1. WordPress & Website Development Support

• Ticket System Management: Oversee and manage the company's ticketing system (e.g., Freshdesk, Zendesk) for website-related requests and support issues.
• Prioritize incoming tickets and assign them to the relevant team members.
• Follow up with the development team to ensure timely resolutions and keep clients updated on ticket status.
• Troubleshoot and resolve basic website-related issues for clients when possible.
• Client Communication: Act as a liaison between clients and the website development team, ensuring effective communication and high customer satisfaction.
• Documentation: Maintain detailed records of common issues and resolutions, improving the efficiency of ticket management over time.
• Quality Assurance: Ensure that website changes or fixes meet company standards before closing tickets.

2. Marketing & Sales Support

• Marketing Campaigns: Assist in the planning, creation, and execution of marketing campaigns (email, social media, PPC).
• Develop content for blog posts, newsletters, and social media platforms.
• Assist in monitoring the performance of digital marketing campaigns and provide reports on key metrics.
• Sales Assistance: Support the sales team with lead generation, customer outreach, and follow-up communications.
• Assist in preparing proposals and quotes for prospective clients.
• Help maintain and update the customer relationship management (CRM) system.
• Coordinate with the sales team to follow up with leads and prospects.

3. Administrative Support

• Executive Support: Provide general administrative assistance
• Event Coordination: Assist with organizing company events, webinars, and client meetings.

Preferred candidate profile

• At least 2 years of experience in an executive assistant or administrative role with a focus on technical support, WordPress, or website management.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk) is a plus.
• Exposure to marketing, sales, and customer outreach strategies.
• Basic understanding of WordPress, website management, and development processes.
• Familiarity with ticketing systems and workflow tools.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Knowledge of digital marketing tools (e.g., Google Analytics, Mailchimp, Hootsuite) is a plus.
• Excellent verbal and written communication skills, with the ability to clearly convey technical information to non-technical clients.

Perks and benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to work with cutting-edge technology and innovative solutions.
• Make a significant impact on our clients' success and our company's growth.