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Khatwani Ventures

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16 Khatwani Ventures Jobs

Service Head

KHATWANI VENTURES

7-12 years

Jabalpur

1 vacancy

Service Head

Khatwani Ventures

posted 11hr ago

Job Role Insights

Key skills for the job

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Job Description

  • Lead and oversee the service operations, ensuring high-quality customer support and satisfaction.
  • Develop and implement service strategies, policies, and procedures to improve efficiency and meet business objectives.
  • Manage a team of service professionals, providing training, guidance, and performance evaluations.
  • Monitor service metrics and KPIs to ensure compliance with organizational standards and customer expectations.
  • Collaborate with other departments to enhance service delivery and address operational challenges.
  • Handle escalated customer complaints and resolve issues effectively to maintain trust and satisfaction.
  • Oversee the budget and resource allocation for the service department.
  • Drive continuous improvement initiatives, leveraging feedback and industry trends to innovate service offerings.
  • Ensure adherence to regulatory and compliance requirements within the service framework.

    • Employment Type: Full Time, Permanent

    Read full job description

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