KAM and Business Partner - ISCM

The Key Account Managers represent the voice of the businesses to the technology specialists in the department. They are the custodians of the Innovation portfolio and have to ensure that our teams are working on an impactful set of projects which add value to our business divisions.

The KAM-ISCM would understand the requirements of our manufacturing teams across business divisions, understand industry trends and accordingly shape the project portfolio with the leadership to deliver maximum value.

Major Deliverables / Tasks

1. Understanding Business Requirements: -

Interact with leaders of the supply chain/manufacturing teams across Titan as well as their key personnel to understand their needs and priorities.

Participate in various business forums such as Monthly Reviews to comprehend the overall business context, results and plans.

Conduct secondary research to understand the industry context better, and in particular key trends in manufacturing and supply chain.

Participate in various external forums which share relevant industry insights.

Share relevant learnings from the industry context with our technology teams which would help to develop deeper or diverse skills for businesses

2. Portfolio Management: -

Based on the above business understanding, the KAM must build the innovation portfolio (challenges and opportunities) as well as review it regularly with the business team

Represent customer needs to our technology centers of excellence (CoEs) and pitching our CoE capabilities to our customers effectively.

Conduct impact assessment, effort assessment and accordingly set the priority as well as roadmap for projects; balancing customer priorities as well as CoE bandwidth and capabilities.

3. Project Management: -

Understand projects by preliminary conversations with key stakeholders.

Complete scoping of the project including inclusions, boundaries, timelines, resourcing requirements and so on.

Regular reviews to ensure adherence to plans and take corrective actions in case of any deviations

 

Required Qualifications and Work Experience

- Bachelors Degree with a focus in Engineering, Business Management or related field.

- Master s degree in Engineering, Business Management will be a plus.

- 3-5 years of people management/ leadership experience in Consumer Lifestyle or other similar industry.

- Minimum of 10 years of relevant experience in one or more of the areas of Engineering, Product Development, Automation, Lean, Manufacturing, or Quality Management.

- PMP or equivalent certification

Desired Skills and Characteristics

- Entrepreneurial spirit, strong judgement, and strong leadership skills including effective communication, emotional intelligence, influencing skills, motivate others, and manage conflicts

- Agile and distributed decision-making

- Sustaining energy and well-being, building resilience in teams.

- Continuously looking for opportunities to learn, build skills and share learnings, both internally and externally.

- Ability to effectively manage multiple projects with competing priorities

- Ability to foster a strong collaborative spirit internally and externally

- Ability to think critically

- Clear understanding of critical path generation, and a drive to find solutions to meet or exceed expected timelines

- Demonstrated ability to act/think strategically and see the big picture