Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by JustDial Team. If you also belong to the team, you can get access from here

JustDial Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

68 JustDial Jobs

Help Desk- Executive

2-5 years

₹ 3 - 4L/yr

Mumbai

1 vacancy

Help Desk- Executive

JustDial

posted 14hr ago

Job Description

Role & responsibilities

  • Serve as the first point of contact for sales teams across India seeking assistance with Genio (Internal Sales App) via WhatsApp, calls, and emails.
  • Arrange and make necessary provisions in software for contract entries by the Pan India Sales Team.
  • Perform remote troubleshooting using diagnostic techniques and relevant questioning.
  • Determine the best solution based on the issue details provided by the sales personnel.
  • Guide sales personnel through the problem-solving process.
  • Escalate unresolved issues to the next level of support personnel.
  • Provide accurate information regarding Genio products and services.
  • Log events, problems, and their resolutions systematically.
  • Follow up and update user status and information.
  • Communicate sales team feedback and suggestions to the appropriate internal teams.

Identify and suggest possible improvements in software functionality and operational procedures.


Preferred candidate profile

  • Strong understanding of computer systems, mobile devices, and tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English (spoken and written).
  • Excellent communication and interpersonal skills.
  • User-oriented and patient problem-solving approach.
  • Educational Qualification: Graduate (mandatory).
  • Experience: Minimum 1 year in a similar profile.

Perks and benefits

Mediclaim



Employment Type: Full Time, Permanent

Read full job description

Prepare for Help Desk roles with real interview advice

What people at JustDial are saying

What JustDial employees are saying about work life

based on 4.4k employees
54%
70%
56%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

JustDial Benefits

Job Training
Health Insurance
Soft Skill Training
Cafeteria
Work From Home
Team Outings +6 more
View more benefits

Compare JustDial with

Google

4.4
Compare

Sulekha.com

3.8
Compare

Indiamart Intermesh

3.6
Compare

Urban Company

3.4
Compare

Quikr

3.7
Compare

MagicBricks

3.6
Compare

99acres

3.9
Compare

OLX

3.8
Compare

Zomato

3.8
Compare

Swiggy

3.8
Compare

Amazon

4.1
Compare

Flipkart

4.0
Compare

Amazon Development Centre India

4.1
Compare

BigBasket

3.9
Compare

PolicyBazaar

3.6
Compare

Uber

4.2
Compare

Times Internet

3.6
Compare

ByteDance

4.2
Compare

Expedia Group

3.8
Compare

LinkedIn

4.3
Compare

Similar Jobs for you

Help Desk Executive at Equator Property Managers

Mumbai, Navi Mumbai + 1

1-3 Yrs

₹ 1-2.5 LPA

Help Desk Support Executive at IGT Solutions

Gurgaon / Gurugram

2-6 Yrs

₹ 1.5-3.5 LPA

Help Desk Engineer at Inspirisys

Kochi

1-3 Yrs

₹ 2-2.5 LPA

Help Desk Executive at Knight Frank

Kolkata

1-5 Yrs

₹ 1-3.25 LPA

Help Desk at GoIntegra Facility Management

Chennai

1-3 Yrs

₹ 3-5 LPA

Help Desk Executive at SuperSeva

Bangalore / Bengaluru

2-6 Yrs

₹ 1-3.5 LPA

Help Desk at UPS Pvt. Ltd.

Pune

0-2 Yrs

₹ 4-5 LPA

Help Desk Engineer at Team Computers

Mumbai

2-6 Yrs

₹ 1-3 LPA

Master Trainer at Educate Girls

Jaipur

2-3 Yrs

₹ 4-5 LPA

Technology at Hindustan Platinum

Mumbai

5-6 Yrs

₹ 4-6 LPA

JustDial Mumbai Office Location

View all
Mumbai Office
Headquarter
Palm Court Bldg M,501/B ,5 th Floor, New Link Road, Malad(W) Mumbai
400064

Help Desk- Executive

2-5 Yrs

₹ 3 - 4L/yr

Mumbai

13hr ago·via naukri.com

Sales Manager-Field Sales

6-10 Yrs

₹ 6.5 - 9L/yr

Kollam, Kottayam, Salem

13hr ago·via naukri.com

Sales Manager-Field Sales

5-8 Yrs

₹ 6.5 - 9L/yr

Malappuram, Alleppey, Thrissur

13hr ago·via naukri.com

Finance and Accounting Assistant

4-9 Yrs

₹ 1 - 5L/yr

Mumbai

14hr ago·via naukri.com

Senior Executive -Finance &Accounts

2-5 Yrs

₹ 3.5 - 5.5L/yr

Mumbai

14hr ago·via naukri.com

SR. HRBP

5-9 Yrs

Ahmedabad, Bangalore / Bengaluru

14hr ago·via naukri.com

Business Development Executive

1-6 Yrs

₹ 1.25 - 4.5L/yr

Udaipur, Jaipur, Jodhpur

18hr ago·via naukri.com

Desktop Support Team Lead

7-12 Yrs

₹ 4.25 - 6L/yr

Kolkata

19hr ago·via naukri.com

Business Development Executive

0-5 Yrs

₹ 3 - 4.5L/yr

Faridabad, Gurgaon / Gurugram, Delhi/Ncr

1d ago·via naukri.com

Inbound voice process | Chennai | For Full time & part time | Justdial

0-1 Yrs

₹ 2 - 2.25L/yr

Chennai

1d ago·via naukri.com

Recently Viewed

PHOTOS

InsuranceDekho

3 office photos

LIST OF COMPANIES

Credit Bajaar

Overview

COMPANY BENEFITS

JustDial

No Benefits

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent